Donna Knipp
Auxvasse
Summary
Dynamic administrative professional with extensive experience at Shelter Insurance, excelling in document management and verbal communication. Proven track record in maintaining confidentiality and delivering exceptional customer service. Skilled in scheduling appointments and invoice processing, ensuring efficient office operations and client satisfaction. Committed to fostering a productive work environment.
Experienced with managing office operations, including scheduling, correspondence, and record-keeping. Utilizes strong communication and organizational skills to ensure smooth office functions. Knowledge of office software and procedures, contributing to efficient and productive work environment.
Diligent Licensed Agent with solid background in administrative support and office management. Efficiently coordinated schedules, managed correspondence, and improved organizational systems. Demonstrated ability in handling multitasking demands and maintaining high levels of accuracy and confidentiality.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Administrative Office Assistant
Shelter Insurance/ Jake Abbott Agency
07.2023 - Current
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
- Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.
- Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
Office Manager
Shelter Insurance/ Dan Denton Agency
06.2011 - 06.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Deputy Clerk
Callaway County Assessor Office
09.2001 - 07.2011
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
Education
GED -
Jefferson City Night School
Jefferson City, MOSkills
- Verbal communication
- File organization
- Scheduling appointments
- Invoice processing
- Document management
- Mail sorting
- Calendar management
Certification
- Licensed- Current P&C license
Timeline
Administrative Office Assistant
Shelter Insurance/ Jake Abbott Agency
07.2023 - Current
Office Manager
Shelter Insurance/ Dan Denton Agency
06.2011 - 06.2023
Deputy Clerk
Callaway County Assessor Office
09.2001 - 07.2011
GED -
Jefferson City Night School
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