Donna Chalmers
O FALLON
Summary
Dynamic General Manager with a proven track record in staff training, inventory control, and customer satisfaction. Committed to operational excellence and strategic financial management to drive significant performance improvements.
Overview
17
17
years of professional experience
Work History
General Manager
Dairy Queen Grill & Chill
Florissant
08.2009 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Streamlined daily operations to enhance workflow and customer satisfaction. of fast-paced restaurant environment.
- Oversaw financial management, including budgeting and expense tracking.
- Coordinated customer service initiatives to increase guest satisfaction scores.
- Developed targeted marketing strategies to effectively attract new customers.
- Led staff training and development programs to improve team performance.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Guided management and supervisory staff to promote smooth operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Implemented inventory control procedures, reducing waste significantly.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Tracked monthly sales to generate reports for business development planning.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Ensured consistent compliance with health and safety regulations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Distributed responsibilities among staff to optimize productivity and workflow. to staff, setting priorities and goals.
- Conducted regular meetings with the senior management team to review progress against established objectives.
- Developed service and sales strategies to improve retention and revenue.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
High School Diploma -
Collinsville High School
Collinsville, IL05-2001
Skills
- Budget management
- Operations oversight
- Process optimization
- Cost management
- Cost control strategies
- Staff training
- Training development
- Employee motivation
- Talent development
- Performance evaluations
- Team leadership
- Cross-functional team management
- Change management
- Relationship management
- Customer service
- Operational efficiency
- Conflict resolution
- Effective communication
- Team collaboration
- Deadline oriented
- Multi-tasking
- Vendor management
- Multilocation Oversight
- Consistently meet goals
- Risk management
- Multilocation Oversight
- Multi-tasking
- Inventory control
- Problem solving
Timeline
General Manager
Dairy Queen Grill & Chill
08.2009 - Current
High School Diploma -
Collinsville High School