Summary
Overview
Work History
Education
Timeline
Generic

Donna Bell

Fenton

Summary

Qualified Communty Manager with extensive experience in managing office operations, coordinating schedules, and maintaining efficient workflows. Proven track record in streamlining administrative processes and supporting executive teams. Demonstrated expertise in multitasking and communication skills, ensuring smooth day-to-day operations.

Overview

8
8
years of professional experience

Work History

Office Administrator

Yes Communities
10.2021 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.

Assistant Manager

MHPI
06.2019 - 10.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Office Clerk

MHPI
09.2017 - 06.2019
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.

Pool Attendant

MHPI
05.2017 - 09.2017
  • Moved umbrellas and lounge chairs at request of guests.
  • Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
  • Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
  • Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
  • Checked side duty list for opening and closing procedures.
  • Enhanced pool safety by enforcing pool rules and regulations diligently.
  • Monitored weather conditions closely to ensure the safety of swimmers during adverse circumstances.
  • Implemented effective crowd control measures during peak hours, maintaining order within the facility.
  • Assisted in emergency situations with prompt and effective first aid, ensuring guest safety.
  • Documented daily pool operations, creating detailed reports for management review.
  • Educated guests on water safety, contributing to safer swimming environment.

Education

Certificate Degree in Business -

The Vanderschmidt School
St. Louis, MO
05-1997

High School Diploma -

Northwest High School
House Springs, MO
05-1983

Timeline

Office Administrator

Yes Communities
10.2021 - Current

Assistant Manager

MHPI
06.2019 - 10.2021

Office Clerk

MHPI
09.2017 - 06.2019

Pool Attendant

MHPI
05.2017 - 09.2017

Certificate Degree in Business -

The Vanderschmidt School

High School Diploma -

Northwest High School

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Donna Bell