Donel Jay carver
Kansas City
Summary
Experienced research data analyst specializing in data cleaning, visualization, and statistical analysis. Proficient in transforming raw data into actionable insights. Detail-oriented with exceptional communication and project management skills. Recognized for proactive approach to identifying and addressing issues, focusing on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Research Data Analyst
Department of Social Services
04.2022 - Current
- Leverage data resources utilized by the department to develop, maintain, analyze, and distribute meaningful reports for the department and external stakeholders.
- Prepare reports based on many different sources in a timely manner
- Review data to put into Tableau
- Review contract language and make suggestions to upper management
- Prepare presentations for providers and internal members
- Meet deadlines
- Maintained strict compliance with all relevant regulations regarding data privacy and security while handling sensitive information in a responsible manner.
- Identified opportunities for process improvements by analyzing existing procedures and recommending actionable solutions.
- Managed respondent outreach to confirm participation via phone and email contact.
Benefit Program Sr Specialist
Department Of Social Services
08.2021 - 04.2022
- Review provider performance and identify non-compliance.
- Testify in court on the findings if necessary.
- Communicate feedback report to providers and respond to inquiries.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Communicated with auditee staff to obtain necessary information for audits.
- Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
Benefit Program Specialist
Department of Labor & Industrial Relations
10.2020 - 04.2022
- Research unemployment overpayments
- Contact customers to set up payments
- Communicate to customer options for repayment and how to appeal the decision
- Maintained detailed records on all aspects of benefit program administration, providing accurate data for reporting purposes and facilitating informed decisionmaking.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Collected on delinquent accounts to reduce overdue balances.
Processing Technician I
Department of Revenue
10.2019 - 10.2020
- Completed coverage by delivering policies, planning future follow-up conversations and evaluating needs.
- Responded to customer inquiries and requests related to insurance products and membership.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of taxes.
Operations Area Manager
Amazon (KMC6)
08.2017 - 09.2019
- Managed 80+ team members
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Supervised various locations, enforcing high-quality standards of operation.
Education
Bachelor - History Sciences
Lincoln University
01.2017
Skills
- Tableau management
- Excellent listener
- Poised under pressure
- Staff training & coaching
- Recruiting & hiring talent
- Quality assurance
- Solid written & verbal communicator
- Data privacy compliance
- Data analysis expertise
- Big data processing
- Teamwork and collaboration
Timeline
Research Data Analyst
Department of Social Services
04.2022 - Current
Benefit Program Sr Specialist
Department Of Social Services
08.2021 - 04.2022
Benefit Program Specialist
Department of Labor & Industrial Relations
10.2020 - 04.2022
Processing Technician I
Department of Revenue
10.2019 - 10.2020
Operations Area Manager
Amazon (KMC6)
08.2017 - 09.2019
Bachelor - History Sciences
Lincoln University
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