Donavon Jones
St Louis
Summary
Retired honorable military professional with experience in team management. Dynamic Store Manager with a proven track record, excelling in customer service and inventory management. Skilled in training and mentoring teams, I enhanced employee performance and satisfaction while driving operational efficiency. A strategic thinker, I consistently resolved customer issues, ensuring high satisfaction and retention rates. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
12
12
years of professional experience
Work History
Store Manager
Extra Space Storage
12.2024 - Current
- Enhanced storage facility performance through effective daily operations management.
- Trained staff in customer service best practices for improved client interactions.
- Boosted organizational efficiency via strategic inventory management techniques.
- Conducted facility inspections to uphold safety and cleanliness standards consistently.
- Resolved customer inquiries promptly, ensuring high satisfaction and retention rates.
- Streamlined store operations, maintaining a safe and clean environment for all.
Store Manager
Rent One
09.2021 - 05.2024
- Increased sales by promoting promotional offers with team collaboration.
- Streamlined scheduling and customer reservations using software systems.
- Ensured effective inventory control by maintaining proper stock levels and organization.
- Oversaw cash management and store procedures for opening and closing.
- Trained staff on best customer service practices to enhance performance.
- Facilitated recruitment and onboarding processes for new team members.
Assistant Operations Manager
AAustin Express
09.2018 - 02.2021
- Led daily operations, ensuring compliance with safety and quality standards.
- Led a team of 60+ drivers, oversaw 40+ vehicles, and worked closely with leaderships, body & repair shops to set up appointments and complete maintenance repairs.
- Conducted interviews, onboarded new hires and capitalized on coaching opportunities to improve on the job performance
Aviation Operations Specialist
USMC
05.2014 - 05.2018
- Enhanced scheduling efficiency by coordinating flight operations and resource allocation.
- Ensured compliance through regular safety inspections of equipment and personnel.
- Trained junior staff in operational procedures and adherence to safety protocols.
- Contributed to successful mission outcomes by assisting in aviation mission planning.
- Managed data tracking and records to support operational communications effectively.
- Utilized advanced software for real-time flight tracking and issue resolution.
Education
Bachelor of Science - Business
University of Missouri
St Louis, MO05-2024
High School Diploma -
Belleville West High School
Belleville, IL05-2012
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Policies and procedures
- Strategic thinker
Timeline
Store Manager
Extra Space Storage
12.2024 - Current
Store Manager
Rent One
09.2021 - 05.2024
Assistant Operations Manager
AAustin Express
09.2018 - 02.2021
Aviation Operations Specialist
USMC
05.2014 - 05.2018
Bachelor of Science - Business
University of Missouri
High School Diploma -
Belleville West High School