Donald Herman Bentrup
Saint Joseph
Summary
Dynamic sales professional with a proven track record at LKQ, excelling in customer relationship building and strategic upselling. Enhanced client satisfaction and increased sales revenue by targeting high-potential accounts. Skilled in interpersonal communication and product knowledge, consistently achieving quotas while fostering trust-based relationships.
Overview
25
25
years of professional experience
Work History
PBE Sales Rep
LKQ
08.2019 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Manager of Operations
Single Source
01.2000 - 07.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
Education
No Degree - Business
Mo Western State University
Saint Joseph, MOSkills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
Accomplishments
- Grew territory from $1.2 to $2.3 million.
Timeline
PBE Sales Rep
LKQ
08.2019 - Current
Manager of Operations
Single Source
01.2000 - 07.2019
No Degree - Business
Mo Western State University
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