Dominic Steward
Dependable, Dedicated, and Trustworthy
St Louis
Summary
Dedicated 911 Dispatcher with extensive experience in managing emergency calls and ensuring field unit safety. Committed to enhancing dispatch operations and community safety through strong customer service and active listening skills. Known for adaptability, a strong work ethic, and exceptional interpersonal abilities, fostering effective teamwork and independent task execution.
Overview
4
4
years of professional experience
Work History
911 Dispatcher
West Central Dispatch
Creve Coeur
03.2025 - Current
- Managed multi-line phone systems to efficiently receive and prioritize emergency calls.
- Coordinated activities between multiple agencies during emergency situations.
- Maintained contact with field units via radio or telephone; monitored their safety and the progress of their assigned tasks.
- Trained new dispatchers on standard operating procedures to ensure adherence to protocols.
- Responded to inquiries from the public regarding emergencies and non-emergencies, providing critical information on police services.
911 Dispatcher
Hardin County Sheriff Department
Elizabethtown
02.2024 - 02.2025
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Dispatched police officers and emergency personnel to calls for service.
- Monitored radio communications to relay critical information promptly.
- Maintained detailed logs of dispatch activities and incident reports accurately.
Sales and Marketing Manager
A&B Mobile Marketing
Evansville
03.2023 - 02.2024
- Conducted one-on-one and group interviews to evaluate candidate fit.
- Streamlined onboarding process for new employees to enhance transition experience.
- Collaborated with manager to develop course content aimed at boosting productivity and profitability.
- Facilitated both one-on-one and group interviews to assess candidate fit.
Crew Trainer
Inter-Rail Transport
Princeton
02.2022 - 03.2023
- Instructed new team members on correct procedures for operations.
- Provided constructive feedback and one-on-one coaching to employees.
- Monitored team performance and delivered constructive feedback to enhance shift operations.
- Facilitated open communication between trainees and management to support learning and development.
- Fostered positive work environment through effective communication strategies that promoted team cohesion.
Education
GED -
Henderson Community College
Henderson, KY09-2024
Skills
- Emergency communication
- Dispatch procedures
- Multi-agency coordination
- Crisis management
- Incident reporting
- Training coordination
- Performance monitoring
- Customer relationship management
- Customer service
- Conflict resolution
- Active listening
- Reliability and punctuality
Timeline
911 Dispatcher
West Central Dispatch
03.2025 - Current
911 Dispatcher
Hardin County Sheriff Department
02.2024 - 02.2025
Sales and Marketing Manager
A&B Mobile Marketing
03.2023 - 02.2024
Crew Trainer
Inter-Rail Transport
02.2022 - 03.2023
GED -
Henderson Community College