Domineck DeBrodie
Mokane
Summary
Results-driven Store Manager with a strong focus on customer service and team leadership. Proven track record in inventory management and staff training, ensuring operational excellence and high customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Store Manager
Safelite Auto Glass
Osage Beach
09.2024 - Current
- Managed daily store operations and ensured team adherence to company policies.
- Trained new employees on customer service standards and safety protocols to enhance team readiness.
- Resolved customer complaints effectively, promoting a positive shopping experience.
- Managed daily banking activities, including deposits and withdrawals, ensuring accurate financial records.
- Oversaw inventory management and conducted regular stock audits.
- Developed staff schedules to align with business needs and optimize labor allocation.
- Recruited, trained and supervised new employees.
Store Manager
Safelite Auto Glass
Columbia
2023 - 09.2024
- Supervised daily store operations, including opening, closing, and cash handling procedures.
- Managed inventory tracking and conducted physical counts to reduce shrinkage.
- Trained and mentored new staff on customer service standards and company policies.
- Ensured compliance with safety regulations and maintained operational standards.
- Recruited and supervised new employees, improving team effectiveness.
- Balanced sales, reconciled cash, and processed bank deposits efficiently.
- Resolved customer complaints promptly, contributing to higher satisfaction rates.
Lead Technician
Safelite Auto Glass
Columbia
02.2014 - 2023
- Diagnosed vehicle issues related to auto glass and provided effective solutions.
- Oversaw daily operations of auto glass repair and replacement processes to ensure quality and compliance.
- Trained and mentored junior technicians on safety protocols and best practices, enhancing team knowledge and skill.
- Collaborated with team members to streamline workflows, reducing turnaround time for service.
Auto Glass Technician
Glass Masters
Columbia
09.2011 - 01.2014
- Repaired auto glass using specialized tools and techniques for various vehicle models.
- Installed windshields and windows, ensuring a secure fit with moldings and weather stripping.
- Conducted thorough inspections to assess damage and recommended tailored solutions for repairs.
- Educated customers on care and maintenance of newly installed glass, ensuring longevity and satisfaction.
- Managed inventory of glass products and supplies, ensuring availability for repairs.
- Collaborated with team members to streamline repair processes, improving overall service delivery.
- Assisted customers with inquiries and scheduled service appointments promptly.
- Maintained clean, organized workspaces in compliance with OSHA safety standards.
Education
High School Diploma -
School of The Osage
Osage Beach, MO05-2005
Skills
- Inventory control
- Cash handling
- Sales coaching
- Customer relations
- Store displays and merchandising
- Revenue generation
- Pricing strategies
- Cost control
- Quality improvement
- Process improvement
- Project execution
- Time management and scheduling
- Staff training
- Employee retention
- Employee engagement
- Team leadership
- Performance coaching
- Partnership building
- Problem solving
- Effective communication skills
- Technical troubleshooting
- Safety policies
- Delegating work effectively
- Report analysis
Timeline
Store Manager
Safelite Auto Glass
09.2024 - Current
Lead Technician
Safelite Auto Glass
02.2014 - 2023
Auto Glass Technician
Glass Masters
09.2011 - 01.2014
Store Manager
Safelite Auto Glass
2023 - 09.2024
High School Diploma -
School of The Osage