Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Divya Larose

Moka

Summary

Dynamic customer service professional with a proven track record at Seasense Boutique Hotel & SPA, excelling in conflict resolution and effective multitasking. Recognized for enhancing guest satisfaction through proactive communication and personalized solutions, while maintaining a welcoming environment. Skilled in payment processing and dedicated to fostering positive customer experiences.

Experienced with creating warm and welcoming environments for guests. Utilizes excellent communication and organizational skills to ensure smooth operations. Track record of providing personalized service and promptly addressing guest needs.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hostess

Constance Prince Maurice
05.2025 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Guest Relations Hostess

Seasense Boutique Hotel & SPA
01.2025 - 05.2025
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Managed high-pressure situations for improved customer experiences during peak hours.
  • Handled reservation inquiries with professionalism, ensuring accurate bookings and clear communication of hotel amenities.
  • Contributed to a positive work environment through effective communication and collaboration among staff members.
  • Resolved customer complaints diplomatically, leading to higher customer retention rates and positive word-of-mouth referrals.
  • Anticipated guests'' needs proactively by closely observing verbal cues and body language, ensuring timely assistance when needed.

Cashier

Mr CHU , Pastry Shop
09.2022 - 02.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Facilitated smoother checkout process, trained new employees on POS systems.

Education

SC -

Bon Acceuil State College
Bon Acceuil

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Cleaning and sanitation
  • Greeting guests
  • Check payment processing
  • Active listening and communication
  • Time management
  • Multitasking Abilities
  • Conflict and complaint resolution
  • Task prioritization

Certification

Certificate III in Business

SC

Alliance Francaise

Timeline

Hostess

Constance Prince Maurice
05.2025 - Current

Guest Relations Hostess

Seasense Boutique Hotel & SPA
01.2025 - 05.2025

Cashier

Mr CHU , Pastry Shop
09.2022 - 02.2023

SC -

Bon Acceuil State College

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Divya Larose