Dionne Mcclary
Owensville
Summary
Dynamic culinary leader with extensive experience at Gasconade County Rll, excelling in meal preparation and kitchen management. Proven track record of enhancing customer satisfaction through innovative menu development and effective team supervision. Skilled in cost reduction and inventory replenishment, fostering a collaborative environment that drives efficiency and quality.
Overview
34
34
years of professional experience
Work History
Lead Cook
Gasconade County Rll
Owensville, MO
08.2023 - Current
- Developed weekly menus in collaboration with dietary guidelines and seasonal ingredients.
- Maximized ingredient usage by developing creative daily specials that showcased seasonal produce and reduced food costs.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Achieved high customer satisfaction ratings by promptly addressing concerns regarding menu items or food quality issues.
- Streamlined kitchen operations by creating more accurate prep sheets, standardized recipe files and product-rotation systems.
- Coordinated with the front-of-house staff to ensure timely dish preparation and delivery for optimal guest experience.
- Delegated jobs within kitchen depending on restaurant traffic and employee skill.
- Monitored cooks and dishwasher performance and suggested improvements to streamline processes and increase team efficiency.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Streamlined prep work by organizing kitchen stations effectively and training junior staff on best practices for efficient workflow.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Collaborated with fellow cooks to create unique culinary offerings that incorporated regional flavors and local ingredients.
- Demonstrated strong leadership skills by stepping in as acting kitchen manager during periods of personnel absence or transition.
- Prepared meals for lunch and dining services with average of Number tables per day.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Coordinated line cook break schedules to avoid delays during busy periods and maintain adequate coverage.
- Developed innovative seasonal menus that catered to diverse dietary needs and preferences, resulting in increased customer satisfaction.
- Managed relationships with approximately Number vendors to negotiate prices of ingredients and equipment, resulting in Number% savings.
- Spearheaded special event catering efforts, designing custom menus tailored to clients'' specific requirements and tastes.
- Managed ordering processes for kitchen supplies and ingredients, optimizing budget allocation while maintaining consistent product quality.
- Mentored junior staff members in culinary techniques, fostering an environment of continuous learning within the team.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Set up and broke down kitchen for service.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Coordinated with team members to prepare orders on time.
- Monitored food production to verify quality and consistency.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Assisted with menu development and planning.
- Participated in food tastings and taste tests.
- Utilized culinary techniques to create visually appealing dishes.
- Modified recipes to accommodate dietary restrictions and allergies.
- Developed new recipes and flavor combinations to enhance customer dining experience.
Department Manager
Walmart
Owensville, MO
05.1992 - 08.2023
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Managed team performance, providing coaching and development to enhance skills and productivity.
- Streamlined inventory management processes, reducing excess stock and improving turnover rates.
- Ensured compliance with safety standards and company policies, promoting a secure shopping environment.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
- Enhanced team productivity by implementing streamlined workflow processes.
- Initiated sustainability program, reducing waste and promoting environmentally friendly practices within department.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma - Basics
Union High
Union, MO05.1986
Skills
- Meal preparation
- Kitchen management
- Kitchen organization
- Employee supervision
- Cost reduction
- Kitchen sanitation
- Inventory replenishment
- Food safety
Timeline
Lead Cook
Gasconade County Rll
08.2023 - Current
Department Manager
Walmart
05.1992 - 08.2023
High School Diploma - Basics
Union High