Dino Novalic
St. Louis
Summary
I am a Cybersecurity student building a strong foundation in troubleshooting, networking, and security concepts through coursework and hands-on learning. I’m constantly developing my technical skills and enjoy taking on challenges that push me to learn new tools and technologies. My experience in project management and customer-facing roles has strengthened my communication, organization, and problem-solving abilities. I’m eager to continue growing in the IT and cybersecurity field and contribute to environments where I can learn, collaborate, and take on increasing responsibility.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Project Manager
Presidential Roofing & Construction
01.2025 - Current
- Manage multiple projects from initiation through completion, ensuring accurate documentation and timely delivery.
- Communicate complex insurance policies and project details clearly to customers.
- Conduct door-to-door sales, improving interpersonal communication and customer engagement.
- Develop leadership, risk assessment, and problem-solving skills applicable to IT support environments.
- Coordinate with internal teams and vendors to resolve issues efficiently.
Cashier & Line Operations
Panera
01.2022 - 01.2025
- Adapted to multiple roles in a fast-paced environment, maintaining accuracy and quality.
- Provided consistent customer support and resolved service issues promptly.
- Collaborated with team members to ensure smooth workflow and high service standards.
- Strengthened multitasking, communication, and conflict-resolution abilities.
Education
Bachelor of Science - Cybersecurity
Maryville University
St Louis, MO05-2028
High School -
Affton High School
St Louis, MOSkills
- Troubleshooting & Technical Support
- Windows, macOS, Linux (introductory)
- Networking: TCP/IP, DNS, DHCP, VPNs, basic routing & switching
- Command Line & Remote Desktop Tools
- Microsoft Office & Google Workspace
- Basic cybersecurity principles & risk management
- Active Directory concepts (intro)
- Project coordination & documentation
- Customer support & ticket handling
- Leadership, teamwork & communication
Certification
Google IT Support Professional Certificate (2025)
Languages
- English — Native
- Bosnian — Native
- Serbian — Native
- Croatian — Native
- Spanish — Basic
Timeline
Project Manager
Presidential Roofing & Construction
01.2025 - Current
Cashier & Line Operations
Panera
01.2022 - 01.2025
Bachelor of Science - Cybersecurity
Maryville University
High School -
Affton High School