Dina Rufkahr
Wentzville
Summary
Accomplished Account Manager with a proven track record of effectively managing customer service for top accounts. Consistently surpassing sales goals on new and existing products, demonstrating strong ability to drive revenue growth. Adept at building and maintaining strong client relationships to ensure satisfaction and loyalty. Skilled in identifying opportunities for upselling and cross-selling to maximize account profitability.
Overview
30
30
years of professional experience
Work History
Sales Account Manager
Halo Branded Solutions/lee Wayne
12.2021 - 05.2025
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Organized joint sales calls with current customers and outside vendors.
- Attended industry conferences and events, establishing valuable networking connections for potential partnerships.
- Negotiated prices, terms of sale and service agreements.
- Built client relationships by acting as liaison between customer service and sales teams.
SALES SUPPORT MANAGER
RLK & ASSOCIATES, INC
01.2010 - 11.2021
- When I started at RLK, I began as a part time receptionist. I answered phones, handled mail and completed data entry.
- In 2 years I worked my way up to Sales Support Manager
- Successfully managed high-stress situations, such as product shortages or major customer complaints, by coordinating resources and collaborating effectively with various teams to resolve issues promptly.
- Enhanced customer satisfaction through timely resolution of issues and proactive communication with clients.
- Built relationships with customers and community to establish long-term business growth.
OFFICE MANAGER/OWNER
T.R.'S CONCRETE
11.1995 - 02.2010
- T.R.'s Concrete, my duties included answering phones, communicating with customers, employee payroll in Quick Books, scheduling appointments, paying taxes, handling account payable and receivable for the company.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
HIGH SCHOOL DIPLOMA -
OLYMPIA HIGH SCHOOL
STANFORD, IL01.1990
Skills
- Creating purchase orders
- Data reporting
- Collaborative decision making
- Adaptable in fast-paced environments
- Proficient in client communication
- Proficient in Excel
- Facilitating positive outcomes in conflict situations
- Payroll management
- Client relationship building
- Service-oriented professionalism
- Sales presentations
- Product and service knowledge
Timeline
Sales Account Manager
Halo Branded Solutions/lee Wayne
12.2021 - 05.2025
SALES SUPPORT MANAGER
RLK & ASSOCIATES, INC
01.2010 - 11.2021
OFFICE MANAGER/OWNER
T.R.'S CONCRETE
11.1995 - 02.2010
HIGH SCHOOL DIPLOMA -
OLYMPIA HIGH SCHOOL
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