Diego Kuan Yim Ng
Summary
Graduate in hotel management with a strong foundation in front desk operations and guest coordination. Committed to enhancing guest experiences while adhering to industry standards, including managing VIP services and swiftly resolving inquiries.
Overview
10
10
years of professional experience
Work History
Senior Front Office Attendant
MGM MACAU
Macau
06.2026 - Current
- Delivered service through room control, VIP lobby coordination, and front desk tasks while adhering to Forbes standards.
- Addressed guest inquiries and resolved concerns swiftly and professionally.
- Coordinated room assignments based on guest preferences and availability, collaborating with housekeeping and maintenance teams.
Front Office Attendant
MGM COTAI & MGM MACAU
Macau
07.2023 - 06.2026
- Managed check-in and check-out procedures efficiently and handled guest inquiries and resolved issues promptly.
- Managing VIP lobby experience by greeting high-profile guests and executing pre-arrival tasks like amenities review and preference-based room coordination
- Operated within command center, enhancing communication skills across various departments
Front Office Intern
MGM COTAI
Macau
01.2023 - 06.2023
- Gained diverse experience in bell, concierge, customer care, and managerial roles, performing daily responsibilities of supervisors and duty managers.
Sales Associate
Dollarama
Canada
07.2017 - 08.2020
- Processed customer transactions and maintained an accurate cash drawer.
- Facilitated daily activities, promoting teamwork and communication to streamline operations and enhance team productivity.
- Organized merchandise from storage to shelves, ensuring store hygiene standards were met for a clean shopping environment.
Store Assistant
G.A. Printing
Canada
07.2016 - 09.2018
- Assisted customers with product selection and service inquiries.
- Assisted in processing job orders, including design service, printing, packaging, and delivery, contributing to streamlined operations
- Processed transactions accurately using point-of-sale system.
- Created an organized inventory system to improve store efficiency and customer experience.
Education
Bachelor of Science - Hotel Management
Macao University of Tourism
Macau06-2024
Secondary Education -
Vancouver College
Canada06-2020
Skills
- Front desk operations
- Room assignment coordination
- Guest coordination
- Concierge services
- Effective communication
- Empathy and patience
- Opera PMS
Languages
- English, Native
- Cantonese, Professional
- Mandarin, Intermediate
- French, Intermediate
- Portuguese, Basic
Accomplishments
- MORS - FDA
- MORS - CBA
- Honor Roll Student
Timeline
Senior Front Office Attendant
MGM MACAU
06.2026 - Current
Front Office Attendant
MGM COTAI & MGM MACAU
07.2023 - 06.2026
Front Office Intern
MGM COTAI
01.2023 - 06.2023
Sales Associate
Dollarama
07.2017 - 08.2020
Store Assistant
G.A. Printing
07.2016 - 09.2018
Bachelor of Science - Hotel Management
Macao University of Tourism
Secondary Education -
Vancouver College