Diaz De’Junae
Grandview
Summary
Experienced Early Childhood Education teacher bringing 3 years of quality performance in child education and caretaking roles.
Overview
6
6
years of professional experience
Work History
Client Service Administrator • Tier II
UMB Bank
03.2022 - 06.2023
- UMB BANK
- Instituional custody is a team dedicated to assisting client with booking and monitoring foreign trades, money movements including but not limited to wires, ach payments Appointed team leader to assist incoming agents with system issues, questions and concerns
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and backed up other customer service managers.
Universal Specialist
UMB BANK
11.2018 - 03.2022
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Handled calls promptly and with courteous professionalism.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Researched client requests to create best possible solutions for diverse needs.
- Employed consultative techniques, using probing questions to overcome objections and close sales.
Assistant Infant Teacher
Building Blocks Daycare Center
09.2017 - 11.2019
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Monitored classroom to verify safe and secure environment.
- Incorporated music, art and literature into curriculum.
- Planned and executed activities to stimulate physical, social and intellectual growth.
Education
Bachelor Of Health Administration - Public Health
University of Missouri - Kansas City
Kansas City, MODiploma -
F.L. Schlagle High School
Kansas City, KS05.2013
Skills
- Customer Relationship Management
- Job Assignments
- Customer Experience
- Maintaining Clean Work Areas
- Motivational Leadership
Timeline
Client Service Administrator • Tier II
UMB Bank
03.2022 - 06.2023
Universal Specialist
UMB BANK
11.2018 - 03.2022
Assistant Infant Teacher
Building Blocks Daycare Center
09.2017 - 11.2019
Bachelor Of Health Administration - Public Health
University of Missouri - Kansas City
Diploma -
F.L. Schlagle High School
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