Diania Sherrill
Richmond
Summary
Proactive store manager with over a decade of experience in retail operations. Known for exceptional multitasking abilities and a strong focus on customer service, successfully implemented training programs that improved team performance and elevated sales strategies.
Overview
19
19
years of professional experience
Work History
Store Manager
Beauty Express
Gladstone, MO
08.2007 - 04.2008
- Directed daily store activities to maintain high standards of customer service and satisfaction.
- Implemented training programs to enhance team members' understanding of product features and improve sales strategies.
- Executed visual merchandising strategies to elevate product presentation and maximize sales impact.
- Oversaw inventory management by conducting regular stock audits to ensure accuracy.
- Managed daily store operations to ensure optimal customer service and satisfaction.
- Resolved customer inquiries and complaints efficiently, fostering positive shopping experiences.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Reported issues to higher management with great detail.
Customer Care Representative
CVS/Caremark
Lee's Summit, MO
08.2007 - 08.2007
- Assisted customers in resolving inquiries regarding prescriptions and insurance coverage.
- Handled customer complaints effectively, escalating complex issues to management as needed.
- Maintained accurate records of customer interactions using CRM software for future reference.
- Educated customers on available services and products to enhance their experience at CVS/Caremark.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Accounts Payable Manager
Vocational Services, Inc.
Kansas City, MO
01.2000 - 11.2001
- Managed full-cycle accounts payable processes, ensuring timely and accurate invoice processing.
- Streamlined vendor onboarding procedures, enhancing efficiency and compliance with company policies.
- Oversaw reconciliation of accounts, identifying discrepancies and implementing corrective actions.
- Trained and mentored team members on best practices in accounts payable operations.
- Implemented new accounting software, improving workflow efficiency and data accuracy.
- Developed standard operating procedures for accounts payable functions, increasing consistency across workflows.
- Collaborated with cross-functional teams to resolve payment issues and maintain positive vendor relationships.
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Streamlined invoice processing for improved efficiency and reduced processing time.
- Positively interacted with all partners, employees, and customers using exemplary communication and interpersonal talents.
- Fostered a positive work environment by promoting open communication, collaboration, and professional growth opportunities for team members.
- Increased department efficiency with implementation of new software system.
- Streamlined invoice processing by adopting electronic invoicing and payment systems.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
Receptionist, Accounts Receivable
Truecare Pharmacy
Kansas City, MO
08.2000 - 01.2001
- Managed timely billing and collections by processing accounts receivable transactions with precision.
- Coordinated multiple roles, including front desk reception, financial record management, and general office support to enhance organizational efficiency.
- Maintained a clean and orderly workspace to support optimal productivity and workflow.
- Ensured meticulous financial record maintenance to enhance overall company organization.
- Coordinated communication efforts across departments to ensure accurate message delivery and timely information exchange.
- Greeted customers warmly upon arrival. Responded to general inquiries effectively. Identified visitor needs and directed to appropriate offices.
- Handled high volumes of incoming calls using a multi-line telephone system, ensuring accurate direction to appropriate departments.
- Managed incoming and outgoing package deliveries, ensuring timely coordination with vendors.
Store Manager
Dollar Store
Excelsior Springs, MO
05.1998 - 06.1999
- Facilitated development of team members through comprehensive training on product knowledge and effective sales techniques.
- Executed visual merchandising strategies to optimize product presentation and elevate sales performance.
- Analyzed inventory data through systematic stock audits to uphold accuracy and optimize supply chain processes.
- Designed and implemented promotional displays that aligned with marketing campaigns.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Completed point of sale opening and closing procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Reported issues to higher management with great detail.
Front Office Assistant
The Medical Center
Richmond, Mo,
02.1989 - 08.1992
- Managed patient scheduling to optimize appointment flow and reduce wait times.
- Facilitated communication between patients and healthcare providers, enhancing care coordination.
- Streamlined administrative processes, improving efficiency in patient check-in and insurance verification.
- Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Collaborated with clinical staff to provide seamless care coordination for patients.
- Coordinated medical records management, ensuring accuracy, confidentiality, and timely access for healthcare providers.
- Collected deductibles and copays to post money to patient accounts.
- Enhanced patient experience by maintaining a welcoming and organized front office environment.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Kept equipment operating by following operating instructions and troubleshooting any problems.
- Handled sensitive information with discretion, adhering to HIPAA guidelines at all times.
- Facilitated patient flow by effectively managing appointments, walk-ins, and cancellations.
- Increased patient retention through proactive follow-up calls and appointment reminders.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
No Degree - Phycology
Southern New Hampshire University
Hooksett, NH06-2026
GED -
Northland Work And Training Unit
Gladstone, MO07-1980
No Degree - Business Administration And Management
University of Phoenix
Tempe, AZ06-2018
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Friendly and positive
- Outstanding communication skills
- Store merchandising
- Cash management
- Retail inventory management
- Recruitment and hiring
- Goals and performance
- Team building and leadership
- Recruiting and hiring
- Supply ordering
- Store displays
- Staff supervision
- Employee scheduling
- Accurate cash handling
- Opening and closing procedures
- Relationship building and management
- Strategic thinker
- Sales strategies
- Payroll management
- Accurate money handling
- Loss prevention
- Retail merchandise quality standards
- Performance reviews
- Flexible schedule
- Delegating work
- Systems and software expertise
- Mathematical aptitude
- Program implementation
- Verbal and written communication
Timeline
Store Manager
Beauty Express
08.2007 - 04.2008
Customer Care Representative
CVS/Caremark
08.2007 - 08.2007
Receptionist, Accounts Receivable
Truecare Pharmacy
08.2000 - 01.2001
Accounts Payable Manager
Vocational Services, Inc.
01.2000 - 11.2001
Store Manager
Dollar Store
05.1998 - 06.1999
Front Office Assistant
The Medical Center
02.1989 - 08.1992
No Degree - Phycology
Southern New Hampshire University
GED -
Northland Work And Training Unit
No Degree - Business Administration And Management
University of Phoenix