Diane A. Oryall
Harrisonville
Summary
Dynamic Restaurant Manager with a proven track record at LongHorn Steakhouse, excelling in leadership and customer service. Expert in inventory control and strategic planning, driving profitability while fostering team development. Recognized for enhancing guest satisfaction and maintaining high health and safety standards, ensuring a memorable dining experience. Efficient and results-driven Food Service Manager with background in managing fast-paced dining establishments. Skilled in team leadership, operational management, and customer service enhancement. Demonstrated ability to improve workflow and streamline operations for increased efficiency. Impact made in previous roles includes elevating guest satisfaction through strategic service improvements and fostering a positive work environment for staff.
Overview
40
40
years of professional experience
Work History
Restaurant Manager
LongHorn Steakhouse
Lees Summit
01.2012 - Current
- Lead daily restaurant operations, ensuring exceptional customer service and high-quality food preparation
- Supervise and train a team of servers, cooks, and bartenders to maintain efficiency and hospitality standards
- Manage inventory, control food and labor costs, and ensure profitability through strategic planning
- Implement and monitor compliance with health and safety regulations to uphold cleanliness and sanitation standards
- Develop and maintain a strong rapport with customers, resolving concerns and enhancing guest satisfaction
- Oversee scheduling, payroll management, and staff development programs to optimize team performance
Server / Bartender
LongHorn Steakhouse
Lees Summit
01.2007 - 01.2012
- Delivered high-quality dining experiences by providing excellent table service and bar operations
- Maintained extensive menu knowledge to make recommendations and upsell food and beverages
- Ensured proper portioning and responsible alcohol service while maintaining a welcoming environment
- Assisted in training new hires to align with company standards and customer service expectations
Bowling Alley Manager
Westchester Lanes
01.2005 - 01.2007
- Managed daily operations, including event coordination, staff supervision, and customer service
- Developed marketing strategies to increase customer engagement and revenue
- Scheduled and facilitated league games, tournaments, and group events to maximize business
- Ensured lane and equipment maintenance to provide a safe and enjoyable environment
Manager / Go-Kart Attendant / Server
Aaron’s Family Fun Center
01.2003 - 01.2005
- Led and scheduled a team of employees, ensuring smooth daily operations and efficient workflow
- Assisted guests with go-kart operations, ensuring adherence to safety guidelines
- Provided food and beverage service, delivering friendly and efficient customer experiences
- Demonstrated leadership by mentoring team members and fostering a positive work environment
- Maintained cleanliness and organization in both food service and recreational areas
Server
Pearl Street Grill
01.2001 - 01.2003
- Provided excellent customer service in a fast-paced dining environment
- Accurately handled cash and credit transactions, maintaining balanced registers
- Ensured timely food delivery and customer satisfaction through attentive service
Dental Assistant
01.1985 - 01.2001
- Assisted dentists with chairside procedures and provided direct patient care
- Managed appointment scheduling, patient records, and sterilization of dental instruments
- Educated patients on oral hygiene and post-procedure care
Education
Associates of Arts Degree - Accounting
Longview Community College
Lee's Summit, MO05-2005
Skills
- Leadership & Team Management
- Staff Development & Mentorship
- Strategic Planning & Performance Optimization
- Customer Service Excellence
- Inventory & Cost Control
- Health & Safety Compliance
- Scheduling & Payroll Management
- Conflict Resolution & Problem-Solving
- Training & Staff Development
- Point-of-Sale (POS) Systems
- Event Planning & Coordination
Timeline
Restaurant Manager
LongHorn Steakhouse
01.2012 - Current
Server / Bartender
LongHorn Steakhouse
01.2007 - 01.2012
Bowling Alley Manager
Westchester Lanes
01.2005 - 01.2007
Manager / Go-Kart Attendant / Server
Aaron’s Family Fun Center
01.2003 - 01.2005
Server
Pearl Street Grill
01.2001 - 01.2003
Dental Assistant
01.1985 - 01.2001
Associates of Arts Degree - Accounting
Longview Community College
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