Diandra McNutt
St Louis
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
13
13
years of professional experience
Work History
Direct Support Professional
Emmaus
St Louis, MO
03.2025 - 2026
- Assisted individuals with daily living activities, fostering independence and enhancing quality of life.
- Collaborated with multidisciplinary teams to develop personalized care plans for clients.
- Maintained accurate records of client progress, documenting behavioral changes and support needs.
- Implemented safety protocols to ensure a secure environment for clients and staff.
Operations Agent
Southwest Airlines, SWA
St Louis, MO
03.2024 - 03.2025
- Coordinated flight schedules to optimize operational efficiency and minimize delays.
- Assisted in baggage handling processes, ensuring timely delivery to passengers.
- Monitored compliance with safety protocols, enhancing workplace safety standards.
- Supported customer service initiatives by addressing passenger inquiries effectively.
Airport Ramp Agent
Southwest Airlines
St Louis, MO
06.2022 - 03.2024
- Loaded and unloaded baggage and cargo onto aircrafts in accordance with safety regulations.
- Ensured that all passengers' luggage was properly weighed, labeled, and loaded onto appropriate flights.
- Protected customers' baggage from loss, theft and damage.
- Marshalling planes on the ground.
- Coordinated between ground personnel and crew members during ramp operations.
Patient Access Representative
Barnes Jewish Hospital Emergency Department
St Louis, MO
11.2020 - 12.2021
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Applied HIPAA privacy and security regulations while handling patient information.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
Forklift Operator
Amazon
St Louis, MO
02.2017 - 12.2020
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
- Packaged, labeled and tagged goods before transfer.
Shift Manager
McDonald's
St Louis, MO
04.2012 - 02.2017
- Supervised daily operations to ensure efficiency and quality standards.
- Trained and mentored crew members on service protocols and food safety practices.
- Managed inventory levels, reducing waste through effective stock control.
- Implemented scheduling adjustments to optimize labor costs while maintaining service quality.
Education
High School Diploma - undefined
Eureka Senior High School
Eureka, Missouri05.2011
Early Childhood Education - undefined
South Technical School
St Louis, MO05.2011
Skills
- Interpersonal Skills
- Baggage Oversight
- Team Leadership
- Cargo Equipment Operation
- Flexible Schedule
- Safety Procedures
- Problem-Solving
- Quality Control
- Food Preparation
- Conceptual
- Adaptability
- Loading and Unloading
- Proficient In Microsoft Word
- Proficient In PowerPoint
- Proficient In Excel
Timeline
Direct Support Professional
Emmaus
03.2025 - 2026
Operations Agent
Southwest Airlines, SWA
03.2024 - 03.2025
Airport Ramp Agent
Southwest Airlines
06.2022 - 03.2024
Patient Access Representative
Barnes Jewish Hospital Emergency Department
11.2020 - 12.2021
Forklift Operator
Amazon
02.2017 - 12.2020
Shift Manager
McDonald's
04.2012 - 02.2017
High School Diploma - undefined
Eureka Senior High School
Early Childhood Education - undefined
South Technical School