Diana Wyatt
Hazelwood
Summary
Dynamic, client-focused professional with extensive expertise in high-touch hospitality, healthcare, and customer service. Proven ability to build strong client relationships while effectively managing multiple priorities in fast-paced environments. Utilizes a consultative approach to meet client needs and enhance overall satisfaction. Resourceful supervisor skilled in resolving critical issues and fostering the development of talented teams, dedicated to continuous improvement and motivating staff to achieve ambitious targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Services Liaison
Soul2Soul
St Louis, MO
08.2023 - 06.2025
- Facilitated client communication to enhance satisfaction and resolve inquiries efficiently.
- Developed streamlined processes for onboarding new clients, improving overall efficiency.
- Collaborated with internal teams to align client expectations with service offerings.
- Supervised daily operations of waitstaff, ensuring high-quality service and guest satisfaction.
Student Nurse Extern
Depaul SSM
01.2022 - 01.2024
- Assisted nursing staff in patient care activities, ensuring comfort and safety.
- Documented patient vital signs and medical histories accurately for clinical reviews.
- Collaborated with interdisciplinary teams to develop individualized care plans.
- Educated patients and families on post-discharge instructions and medication management.
Staffing Coordinator
Fronteir Health and Rehab
Saint Charles, MO
01.2019 - 01.2022
- Coordinated staffing schedules to optimize workforce efficiency and meet operational demands.
- Developed and maintained relationships with external staffing agencies to ensure resource availability.
- Implemented onboarding processes that improved new hire integration and retention rates.
- Analyzed staffing patterns and identified areas for improvement in workforce allocation.
Central Supply Director
Ballwin Ridge Health and rehabilitation
Ballwin, MO
01.2017 - 01.2019
- Oversaw supply chain operations to ensure timely delivery of medical supplies and equipment.
- Developed and implemented inventory management systems to reduce waste and optimize resources.
- Coordinated, tasked, trained and evaluated subordinates in work policies and procedures.
- Tracked data to forecast requirements and determine appropriate reorder points for optimal inventory levels.
Lead Receptionist
Frontier Health and Rehab
Saint Charles, MO
01.2017 - 01.2019
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Trained and mentored junior receptionists to improve team performance and service quality.
- Implemented streamlined processes for patient inquiries, reducing response times significantly.
Education
Bachelor of Science - Nursing
University of Missouri St Louis
St Louis, MO06-2028
Associate of Applied Science - Nursing-RN
Saint Louis Community College
St Louis, MO01-2024
High School Diploma - undefined
Fort Zumwalt West High
O'Fallon, Missouri12-2020
Skills
- High-pressure client service
- Patient services coordination
- Care plan development
- Healthcare compliance
- HIPAÀ compliance
- Staffing coordination
- Staff development
- Team collaboration
- Multitasking under pressure
- Conflict resolution and de-escalation
- Professional phone & email
communication - Strong responsibility ownership
- Coachability & Adaptability
Certification
- CNA License
- CPR Certification
- Leadership Essentials Certificate
- Additional Etiquette Training - 1 year
Languages
Spanish
Limited Working
Timeline
Client Services Liaison
Soul2Soul
08.2023 - 06.2025
Student Nurse Extern
Depaul SSM
01.2022 - 01.2024
Staffing Coordinator
Fronteir Health and Rehab
01.2019 - 01.2022
Central Supply Director
Ballwin Ridge Health and rehabilitation
01.2017 - 01.2019
Lead Receptionist
Frontier Health and Rehab
01.2017 - 01.2019
Associate of Applied Science - Nursing-RN
Saint Louis Community College
High School Diploma - undefined
Fort Zumwalt West High
Bachelor of Science - Nursing
University of Missouri St Louis