Diana Vazquez
Platte City
Summary
Accustomed to delivering superior performance in autonomous or team-focused environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Estes Park Health
10.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Researched billing errors and discrepancies to initiate corrective action.
- Maintained accurate records of customer accounts, payments, and payment plans.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Entered client details and notes into the system for interdepartmental access and review.
- Responded to customer inquiries and provided detailed account information.
- Send letters and emails to patients regarding their account.
- Keeping up with work queue assignments.
- Refer patients to financial counseling if they qualify for assistance.
- Perform in accordance with all local, state, and federal laws and regulatory agency standards.
- Take patient payments via all possible options that include prompt pay discount, payment plan, or a bank loan.
- Working with a lead or manager to manage all outstanding self-pay balances.
- Calling insurance and verifying claims and supporting documentation was received.
- Medicaid billing
- Workman's Compensation Billing
Accounts Payable Specialist
Quanta Infrastructure Solutions Group
09.2022 - 07.2023
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Managed invoices for new materials and parts.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Maintained good working relationships with vendors and resolved disputes.
- Investigated inquiries relating to status of accounts.
- Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
- Processed daily invoices, check requests and wire transfers of foreign and domestic currency.
- Provided strong customer service and support to prevent invoice and expense issues.
- Researched and resolved invoice and payment issues for internal employees and external vendors.
- Handled day-to-day accounting processes to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- 2-way and 3-way matching invoices
- Processing a high volume of invoices up to 1200 per month
- Oracle JD Edwards
- Procure to Pay
- Kofax Invoice Scanning
- Managing invoices for 30 or more construction jobs
- Processing Child Support checks through JD Edwards
- BottomLine Transform AP
- Being up to date on approval routes
- Being up to date on purchase order report
- Hubble Reports
- EFT Callbacks
- Reached out to vendors and customers to verify information and follow up on client issues.
- Developed client rapport by efficiently addressing incoming correspondence and resolving 10 A/P inquires per day.
- Coding invoices to proper department. As well as coding to right description, account and job number.
Customer Service Associate
Salud Family Health Centers
09.2021 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Completed and filed financial documentation for accounting purposes.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash and credit card.
- Used EPIC to schedule appointments for doctor visits and procedures.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Front Desk Agent
Quality Inn & Suites
12.2016 - 05.2017
- Oversaw fast-paced front desk operations at Quality Inn & Suites with as many as 200 nightly guests.
- Executed a positive demeanor to each and every visitor approaching the front desk.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Welcomed each new arrival pleasantly and provided desk sheet for sign-in.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Collected deposits, fees and payments, processed all financial data and gave receipts and change to customers.
- Answered customer telephone calls promptly and appropriately.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Quickly answered calls and routed to proper guest or department.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Swiftly responded to room requests and other inquiries made via phone.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Assisted guests by furnishing information in the lobby area.
Front Desk Receptionist and Cashier
Basswood Resort
05.2016 - 08.2016
- Oversaw fast-paced front desk operations at Basswood Resort with as many as 50 or more nightly guests as well as R.V reservations.
- Welcomed each new arrival pleasantly and provided desk sheet for sign-in.
- Monitored store supplies and replenished anything that was running low.
- Received packages and mail at front desk and dispersed to correct long term R.V residents.
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Made sure all pizza boxes and ingredients were replenished when needed.
- Took pizza orders over the phone and making the pizza, as well as attending to store and check ins.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Retrieved mail, packages and documents on behalf of guests, as well as organizing outgoing mail.
- Collected deposits, fees and payments, processed all financial data and gave receipts and change to customers.
Education
High School Diploma -
Northland Career Center
Platte City, MO05.2015
High School Diploma - undefined
Platte County High School
Platte City, MO2015
Skills
- Guest services
- Customer service
- Registration
- Time management
- Payment Processing
- Invoice Processing
- Data Entry
- Vendor Relations
- Performance Tracking
- Statement Reviews
- Working with Vendors
- Document Coding and Classification
- Bilingual English/Spanish
- Data Collection
- Paperwork Processing
- Account Updating
- Call Management
- Complaint Resolution
Accomplishments
- Missouri State Highway Patrol Student Alliance Program
Timeline
Customer Service Representative
Estes Park Health
10.2023 - Current
Accounts Payable Specialist
Quanta Infrastructure Solutions Group
09.2022 - 07.2023
Customer Service Associate
Salud Family Health Centers
09.2021 - 04.2022
Front Desk Agent
Quality Inn & Suites
12.2016 - 05.2017
Front Desk Receptionist and Cashier
Basswood Resort
05.2016 - 08.2016
High School Diploma -
Northland Career Center
High School Diploma - undefined
Platte County High School
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