Diana Moreno
St. Louis
Summary
Skilled specialist with proven track record in delivering impactful results. Demonstrating strong analytical, communication, and teamwork sills, with proven ability to quickly adapt to fast pace and ever changing environment. Committed to making meaningful contributions and advancing organizational goals. Bilingual, hardworking, and reliable.
Overview
7
7
years of professional experience
Work History
People Specialist
Curium
01.2023 - Current
- Support administrative needs of the HR department including, but not limited to, posting position descriptions ot job boards and social media, LinkedIn projects, interview scheduling, expense management, organizing and filing documents, tracking invoices, new hire orientation, and working closely with recruiting agencies.
- Ensuring compliance in regard to employee files and job profiles.
- Projects and Events - Lead and co-lead programs such as mentor program, tuition reimbursement, radioactive awards, giraffe awards, PTO donation program, Project Immersion, recognition program, and assisted with leadership development trainings.
- General Office - ordering supplies, managing visitor calendar, ordering lunches, managing work spaces, and improved safety measures.
Call Center Representative
The Jacobson Group
09.2022 - 12.2022
- Continually work to enhance call center’s reputation by providing quality and timely service.
- Brought forth advanced organizational and multitasking skills.
- Worked productively to determine the needs of customers and fast track solutions to those needs.
- Address all customer service queries in a polite, accurate, and timely fashion.
Program Ready Trainer
Concentrix
02.2022 - 06.2022
- Responsible for ensuring advisers achieve their Property & Casualty License.
- Prepare and present training materials through classroom learning, hands-on demonstrations, and supporting activities.
- Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of the training, providing coaching and developmental feedback.
Customer Care Specialist
Concentrix
06.2021 - 02.2022
- Worked to ensure a positive and hassle-free customer experience.
- Brought forth excellent customer service skills and a commitment to customer satisfaction.
- Interfaced with existing policy holders via inbound phone calls regarding new insurance coverage and maintained existing policies.
- Received & maintained my Property & Casualty License.
Sales Agent
AAA Insurance
06.2020 - 10.2020
- Possessed a competitive sales drive to meet and exceed monthly goals.
- Sourced, developed leads, prospects and continually networked.
- Sold auto, home, & renters insurance for Missouri & Southern Illinois residents.
- Received & maintained my Personal Lines License.
Refunds Specialist
Physician Data Management
10.2019 - 06.2020
- Worked closely with healthcare providers and medical insurance companies to process refunds to them and/or to patients.
- Certain job duties included helping patients make payments, process insurance reimbursement requests, and issue refunds.
- Responsibilities included maintaining detailed financial records in patients’ files and responding to claims in an efficient timely manner.
Teller
Central Bank
12.2018 - 10.2019
- Had the ability to build and maintain customer relations by providing high-quality services.
- Assisted customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
- Handled currency, transactions, and confidential information in a responsible manner.
- Identified cross-sell opportunities, and provided customers with benefit analysis of products and services recommend.
Education
High School Diploma - Marketing & Advertising, Public Relations
Webster University
Webster Groves05.2017
General Transfer Studies
St. Louis Community College - Meramec
St. Louis12.2016
Skills
- Effective Time Management
- Fast Learner
- Ability to Work in a Team
- Customer Service
- Leadership Skills
- Accurate and detailed
- Ability to Multitask
- Microsoft Office Suite and Google Drive Suite
- Adaptability
- Communication and Presentation
- Expert problem solving
LANGUAGES
Spanish - Native speaker
Timeline
People Specialist
Curium
01.2023 - Current
Call Center Representative
The Jacobson Group
09.2022 - 12.2022
Program Ready Trainer
Concentrix
02.2022 - 06.2022
Customer Care Specialist
Concentrix
06.2021 - 02.2022
Sales Agent
AAA Insurance
06.2020 - 10.2020
Refunds Specialist
Physician Data Management
10.2019 - 06.2020
Teller
Central Bank
12.2018 - 10.2019
General Transfer Studies
St. Louis Community College - Meramec
High School Diploma - Marketing & Advertising, Public Relations
Webster University