Diamonique Hasfal Kemp
Kansas City
Summary
Dynamic and results-oriented professional with over 10 years of progressive experience in customer service, operations, and sales, complemented by a proven ability to execute key projects that drive significant organizational impact. A successful track record demonstrates confidence and capability in navigating complex challenges while employing innovative solutions that yield positive outcomes. Exceptional time management and organizational skills enhance the ability to tackle multifaceted tasks and ensure alignment with corporate objectives. Highly analytical and adept at transforming challenges into opportunities for growth and improvement.
Overview
4
4
years of professional experience
Work History
REIMBURSEMENT CASE MANAGER
Trialcard
01.2022 - 04.2025
- Provided inbound and outbound phone support and serve as the primary contact for patients, caregivers, and providers. The primary function was to provide unparalleled customer service to patients, caregivers and providers as a dedicated contact by coordinating resources, exchanging information and ensuring appropriate delivery of services. These services included handling the day-to-day activities within reimbursement services, such as daily interactions with healthcare insurance companies to verify the financial aspects of healthcare services to ensure patients have access to life saving treatments they need.
CREDENTIALS SPECIALIST
Krucial Staffing
08.2021 - 11.2022
- TEMPORARY JOB ASSIGNMENT. As a credentialing specialist, I was responsible for verifying the professional licenses and certifications of medical staff as well as doing activations for new staff to be sent out during COVID 19 deployments. Updating and making sure medical licenses were updated and Valid. Verifying data for HIPAA laws and regulations. Developed and maintained reporting procedures for tracking the effectiveness of various programs. Supervised and motivated staff by recognizing and rewarding individual achievements, maintaining a positive attitude, encouraging creativity and delegating tasks appropriately. Evaluated programs to determine necessary equipment and supplies and maintained inventory controls.
Education
HIGH SCHOOL DIPLOMA -
Alameda Highschool
Alameda, CA01.2014
Skills
- Customer Service
- Relationship building
- Management
- Technical support
- Problem Solving
- Case management
- Order picking and processing
- Loading and unloading
- Picking and processing
- Order picking
- Problem resolution
- Data entry
- Complaint resolution
- Payment processing
- Call center operations
- Customer relationship management (CRM)
- Team management
- Material handling
- Warehouse operations
Timeline
REIMBURSEMENT CASE MANAGER
Trialcard
01.2022 - 04.2025
CREDENTIALS SPECIALIST
Krucial Staffing
08.2021 - 11.2022
HIGH SCHOOL DIPLOMA -
Alameda Highschool
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