Diamond Ross
Direct Support Professional
Kansas City,MO
Summary
Reliable Direct Support Professional enthusiastically pursuing opportunity to add immediate value to a growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
Work History
Direct Support Professional
Platte County Board Of Services
Kansas City, Missouri
01.2024 - Current
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention.
- Assisted up to 41 clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the clients.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Monitored progress and documented client health status changes to keep care team updated.
- Maintained clean, safe, and well-organized patient environment.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted disabled clients to support independence and well-being.
Key Manager
Texas Roadhouse Restaurant
Kansas City, Missouri
03.2021 - Current
- Developed strategic plans aligned with organizational goals while incorporating input from Senior Managers across various departments.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Maintained high standards of compliance and risk management, safeguarding company assets and reputation.
- Enhanced communication between departments, improving collaboration and project outcomes.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Education
Associate of Science - Nursing School
Concorde Career College
Kansas City, MO 01.2025 - 08.2026
Skills
CPR and First aid
Problem-solving
Behavioral support
Medication administration
Mobility assistance
Adaptability and flexibility
Verbal and written communication
Active listening
Compassionate caregiving
Time management
Direct patient care
Empathy and patience
Certification
First Aid Certification - American Red Cross
Timeline
Associate of Science - Nursing School
Concorde Career College
01.2025 - 08.2026
Direct Support Professional
Platte County Board Of Services
01.2024 - Current
Key Manager
Texas Roadhouse Restaurant
03.2021 - Current
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