Diamond Kornbrust
Louisburg
Summary
Dynamic and adaptable professional with a robust background in banking, customer service, and financial advising, dedicated to fostering positive client relationships and enhancing overall well-being. Proven ability to thrive in fast-paced environments while delivering exceptional service and tailored financial solutions. Strong communication skills and quick problem-solving abilities contribute to a supportive team atmosphere and high levels of client satisfaction. Committed to maintaining compliance and operational excellence, consistently bringing a friendly and energetic approach to every interaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Retail Personal Banker
Commerce Bank
03.2023 - Current
- Managed risk exposure by closely monitoring account activity and taking appropriate action when necessary, safeguarding both clients'' and bank''s interests.
- Contributed to the development of staff training materials that improved overall branch performance metrics and employee engagement levels.
- Conducted regular audits to ensure compliance with bank policies and regulatory requirements, maintaining a low error rate throughout tenure.
- Provided exceptional customer service by resolving complex issues quickly, earning multiple commendations from satisfied clients.
- Mentored new hires on company policies, systems, and best practices to ensure successful integration into the team.
- Worked with clients and finance companies to find optimal solutions for financing.
Inbound Phone Representative
Wyndham Destinations
02.2020 - 09.2021
- Performed all duties with efficient integrity and care.
- Developed a new training for new hires increasing call flow and owner satisfaction.
- Operated with diligent focus on owner comfort and experience.
- Maintained appropriate amount of time per call assuring all task were completed.
School Bus Driver
Northwestern R-1
04.2017 - 11.2017
- Maintained timely adherence to schedules and safety protocols a documented all maintenance.
- Performed all duties with personable communication and professionalism.
- Reconfigured routes when stops were added or removed from the schedule.
- Reported to proper staff when concerns arose with passengers to ensure they got help.
Correctional Officer 1
Moberly Correctional Center
12.2014 - 07.2015
- Monitored and accurately logged daily activities and maintained and wrote reports.
- Maintained high awareness to detect threats from/to residents and quickly diffuse conflicts.
- Managed schedule with precise accuracy to maintain proper flow of daily regimen.
- Maintained clear and open communication with all staff to ensure safety and organization.
Bartender/waitress
Sumner Bar
08.2014 - 10.2014
- Processed customer orders and payments and offered promotional items to increase sales.
- Greeted guests with friendliness and professionalism and proactively assessed customer needs.
- Delivered an exceptional level of service by listening to concerns and answering questions.
- Maintained accurate records of all transactions and orders at the end of every shift.
Education
Business Management/Marketing
OTC College
Springfield, MO03.2021
High School Diploma - undefined
Buffalo High School
Buffalo, MO05.2011
No Degree - Financial Services
Stcusa
Online12-2025
Skills
- Client-focused
- Excellent communication skills and easy to connect with
- Excels in multitasking
- Self-motivated and organized
- Not afraid to take initiative
- Goal oriented
- Strategic relationship management
- Intentional Financial planning
- Proficient in critical thinking
Accomplishments
- Achieved an award for top sale earner in my rank by completing strategic customer connections with accuracy and efficiency. This naturally and authentically led my customers to share deeper needs, of which I promptly found solutions for.
Certification
- Financial securities, Stcusa online program - Currently enrolled
Timeline
Retail Personal Banker
Commerce Bank
03.2023 - Current
Inbound Phone Representative
Wyndham Destinations
02.2020 - 09.2021
School Bus Driver
Northwestern R-1
04.2017 - 11.2017
Correctional Officer 1
Moberly Correctional Center
12.2014 - 07.2015
Bartender/waitress
Sumner Bar
08.2014 - 10.2014
High School Diploma - undefined
Buffalo High School
Business Management/Marketing
OTC College
No Degree - Financial Services
Stcusa
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