DEZARE’ WILSON
Platte City
Summary
It is with great enthusiasm that I submit my resume for the referenced position (s). As a professional, I offer over several years of stable work history in the. I believe I possess the necessary skills and experience you are seeking and would make a valuable addition to your Team. The attached resume reflects that I have various skilled and knowledgeable in many areas. I thrive in a fast-paced, always changing environment where no two work days are the same. I’d be happy to provide greater detail about my skills and experience during an interview. I look forward to speaking with you further regarding this opportunity. Thank you in advance for your consideration
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Minit mart
Platte City
12.2024 - Current
- Informed customers of in-store promotions or pricing specials.
- Greeted customers and provided friendly customer service.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Checked personal identifications during alcohol and tobacco sales.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Resolved customer complaints in a professional manner.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Counted and balanced cashier drawers.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Direct Support Professional
Heritage Village Nursing Home
Platte City
08.2023 - 11.2024
- Assisted individuals in development of social skills to become integrated in community.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Contributed to case reviews of client status and progress.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Consulted with client care team to continually update care plans.
- Provided guidance and support to ensure safety of individuals served.
- Drove clients to doctors' appointments and social outings.
House Manager/ISL
Creative support
Kansas City
02.2021 - 05.2023
- Observed patients for adverse reactions to medications or treatments.
- Provided support and assistance to nursing staff with patient care activities.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Prepared and distributed medications according to physician's instructions using appropriate techniques and procedures.
- Maintained medication stock and cleaned patient rooms and equipment.
- Monitored medications for patients with various conditions and kept watchful eye for side effects.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
Customer Service/Client Representative
Centrinex
Overland Park
12.2019 - 02.2020
- Process verify loan information provided by customers
- Bank verification calls
- Input and maintain customer personal and confidential information
- Inbound/Outbound customer contact
- Outbound collection calls
- Process email requests
- Approve or deny installment loans
Housekeeping/Room Attendant
Hotel Indigo
Kansas City
06.2019 - 12.2019
- Dusting and polishing furniture and fixtures
- Cleaning and sanitizing toilets, showers/bathtubs, countertops, and sinks
- Maintaining a clean and sanitary kitchen area
- Making beds and changing linens
- Vacuuming and cleaning carpets and rugs
- Keeping bathrooms stocked with clean linens, toiletries, and other supplies
Assistant Manager
Sonic Drive-In
Kansas City
08.2018 - 06.2019
- Promote excellent customer service
- Create a safe work environment
- Organize team meetings
- Handle customer complaints
- Making beds and changing linens
- Recruit new staff
Housekeeping
KU Medical Center
Kansas City
09.2017 - 08.2018
- Cleaned clinic and procedural areas
- Cleaned public areas
- Keeping bathrooms and all other patient areas clean and sanitized
- Cleaned occupied patient rooms and performs discharge cleaning
Education
Wright Career College -
Wright Career College
12.2015
GED - Basic Education
Hope Academy
Kansas City, MO08-2011
Skills
- PC use in Windows environment
- Outlook
- Word
- Excel
- Access
- Conflict Resolution
- Creative problem solving
- Time Management
- Organizational Skills
- Utilizing resources for efficiencies
- Flexibility
- Interpersonal skills
- Communication skills
- Reliable work ethic
- Dependable work ethic
- Self-starter
- Career oriented
- Transport patients
- Patient evaluations
- Output monitoring and reporting
- Emotional and social support
- Vital signs monitoring
- Oxygen initiation
- Drugs inventory
- Medication stock maintenance
- Logs management
- Insulin injection administration
- Topical medication application
- Health education
- Medication reconciliation
- Administering medications
- HIPAA compliance certification
- Medication administration
Timeline
Customer Service Cashier
Minit mart
12.2024 - Current
Direct Support Professional
Heritage Village Nursing Home
08.2023 - 11.2024
House Manager/ISL
Creative support
02.2021 - 05.2023
Customer Service/Client Representative
Centrinex
12.2019 - 02.2020
Housekeeping/Room Attendant
Hotel Indigo
06.2019 - 12.2019
Assistant Manager
Sonic Drive-In
08.2018 - 06.2019
Housekeeping
KU Medical Center
09.2017 - 08.2018
Wright Career College -
Wright Career College
GED - Basic Education
Hope Academy