Devlin Wolke
Lee’s Summit
Summary
Analytical professional focused on improving organizational efficiency through SQL and Excel analysis of system and operational data to drive process improvements. Experienced in identifying trends, recurring issues, and root causes to surface actionable insights that support business decision-making. Skilled in creating clear, concise technical documentation and partnering cross-functionally with stakeholders to improve workflows, data quality, and system reliability.
Overview
2
2
years of professional experience
Work History
Technical Support Analyst
WellSky
Overland Park, KS
01.2026 - Current
- Led investigation and resolution of complex production and data-related issues, utilizing advanced SQL queries for root cause analysis and validation on ~80% of all cases.
- Perform incident triage and escalation management, partnering with Engineering and QA to test, reproduce, and deploy fixes.
- Analyzed and troubleshooted data flows across integrated systems and APIs to ensure data accuracy and system reliability.
- Support post-release validation and maintained production stability by proactively identifying and preventing client-impacting defects in production environments.
Support Analyst
WellSky
Overland Park, KS
06.2024 - 12.2025
- Developed deep functional expertise in healthcare data systems (CareTend & CPR+), supporting end-to-end data workflows including intake, dispensing, documentation, inventory, reporting, and billing—including claims submission, reimbursement, and payer compliance.
- Supported and troubleshooted data integrations across multiple systems and APIs, including Medi-Span (DIS), POEDI (Rhapsody/Maestro), Kiteworks, SureScripts, and Claims/Eligibility platforms (Change Healthcare, Waystar, RelayHealth), ensure data accuracy and integrity across environments.
- Collaborated across multiple business units – including Engineering, Solutions Management and Professional Services – to ensure high client satisfaction and successful resolution of software-related issues.
- Co-developed a mentorship program and served as a mentor to new hires, guiding them in mastering Tier 1 Support Analyst responsibilities and developing proficiency with the software solutions.
- Managed and triaged hundreds of client cases each month, consistently maintaining a monthly case closure volume of 140+ and achieving an average CSAT score of 3.9/4.0.
- Received the Above and Beyond Award for Client Experience, recognizing outstanding performance across a 9-department business unit.
Education
BBA - Information Technology and Management Information Systems
Wichita State University
Wichita, KS05-2024
Associates of Business Administration - Business Administration
Butler Community College
El Dorado, KS05-2022
Skills
- SQL
- Excel
- Tableau
- Snowflake
- Salesforce
- Data analysis
- Analytical problem solving
- Software development life cycle
- Customer support
- Process improvement
Websites
Timeline
Technical Support Analyst
WellSky
01.2026 - Current
Support Analyst
WellSky
06.2024 - 12.2025
Associates of Business Administration - Business Administration
Butler Community College
BBA - Information Technology and Management Information Systems
Wichita State University