Devin Milton
O'fallon
Summary
A motivated employee that learns quickly in fast paced, high volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Overview
5
5
years of professional experience
Work History
Retention Customer Service Representative
4Everhome USA
03.2024 - 08.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.
- Developed rapport with customers by actively listening to their needs, resulting in strong relationships and positive feedback.
- Worked closely with other departments as needed to resolve complex customer issues efficiently.
Machine Operator
Refresco
12.2022 - 02.2024
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Maintained meticulous records of machine performance and maintenance activities, supporting continuous improvement efforts.
- Maintained a clean and organized workstation, adhering to safety protocols.
Manager
Dairy Queen Grill & Chill
01.2021 - 10.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and Cross-trained existing employees to maximize team agility and performance.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Maximized performance by monitoring daily activities and mentoring team members.
Sandwich Artist
Subway
10.2019 - 10.2020
- Greeted guests, promoted specials and took orders.
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
Education
High School Diploma -
Liberty High School
Lake St.louis 01.2022
Skills
- Staff Management
- Managing Employee Relations
- Performance Tracking and Evaluations
- Customer Service
- Quality Assurance
- Safety Compliance
Timeline
Retention Customer Service Representative
4Everhome USA
03.2024 - 08.2024
Machine Operator
Refresco
12.2022 - 02.2024
Manager
Dairy Queen Grill & Chill
01.2021 - 10.2022
Sandwich Artist
Subway
10.2019 - 10.2020
High School Diploma -
Liberty High School
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