Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Destiny Mizell

Kaiser

Summary

Systematic with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with a performance-oriented mindset.

Overview

8
8
years of professional experience

Work History

Lead Customer Service Rep - Supervisory Business

Department of Revenue
04.2023 - Current
  • Developed highly trusting relationships with customers and staff by providing knowledgeable and timely service.
  • Educated customers and employees on the various processes and laws pertaining to our area.
  • Reviewed and corrected employee performance to ensure accurate and quality information is being provided, as well as business standard are being met.
  • Preformed various tasks such as hefty account or case clean ups that derived from our area, as well as testing and reporting system bugs affecting employees' work.


Lead Customer Service Rep - Non-Supervisory

Department of Revenue
05.2022 - 04.2023
  • Reviewed customer requests to validate whether it was valid and ready to process.
  • Trained, and mentored peers to strengthen performance and job expertise.
  • Developed trusting relationships with customers and peers by providing accurate and timely service.
  • Responded to customer inquiries via both phone call and email correspondence.
  • Processed and prioritized complex requests in a timely manner.

Associate Customer Service Representative

Department of Revenue
10.2021 - 05.2022
  • Reviewed and processed customer requests based on their nature.
  • Responded to customer injuries via phone call and email correspondence.
  • Implemented and developed customer service training processes.
  • Cross-trained and assisted peers when knowledge allowed.
  • Sought ways to improve processes and services provided.
  • Identified and resolved discrepancies and errors in customer accounts.

Server Supervisor

The Enclave at Round Rock Senior Living Community
03.2020 - 05.2021
  • Cultivated warm relationships with the residents.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Supervised dining room service and prep , following strict service standards.
  • Used slow periods to reorganize and clean areas, such as store rooms and freezer.
  • Preformed inventory weekly and utilized available materials to plan daily desserts.

Lead Server/Trainer

H Toads Bar and Grill
08.2019 - 11.2019
  • Set and enforced Service standards in dining room as well as cocktail lounge.
  • Inventory Management, ordering.
  • Assisted Management in Scheduling

Shift Lead/Bartender/Server

Spiro's at the Lake
04.2019 - 08.2019
  • Inventory Management.
  • Key holder and Supervisor.
  • Closing accountability, cash-handling.

Head Bartender

Rock Island Line
10.2018 - 03.2019
  • Responsible for crafting cocktails.
  • Inventory management and ordering.

Server

Franky and Louie's
04.2017 - 07.2018
  • Seasonal Occupation

Education

High school or equivalent - Culinary

Excelsior Springs Job Corps
Excelsior Springs, MO
12.2015

Skills

  • Customer Service
  • Organizational Skills
  • Complex Transactions
  • Money Handling
  • Training
  • Observing
  • Reliable
  • Fast learner
  • Planning and Adapting
  • Sales

Assessments

  • Conscientiousness, Highly Proficient, 01/20
  • Customer Focus & Orientation, Highly Proficient, 01/20
  • Verbal Communication, Highly Proficient, 01/20
  • Receptionist, Highly Proficient, 01/20

Timeline

Lead Customer Service Rep - Supervisory Business

Department of Revenue
04.2023 - Current

Lead Customer Service Rep - Non-Supervisory

Department of Revenue
05.2022 - 04.2023

Associate Customer Service Representative

Department of Revenue
10.2021 - 05.2022

Server Supervisor

The Enclave at Round Rock Senior Living Community
03.2020 - 05.2021

Lead Server/Trainer

H Toads Bar and Grill
08.2019 - 11.2019

Shift Lead/Bartender/Server

Spiro's at the Lake
04.2019 - 08.2019

Head Bartender

Rock Island Line
10.2018 - 03.2019

Server

Franky and Louie's
04.2017 - 07.2018

High school or equivalent - Culinary

Excelsior Springs Job Corps

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Destiny Mizell