Destiny Meyer
As Sales Office Coordinator at Ameristar Casino Resort Spa St. Charles, I have spent over a year supporting event operations while fostering seamless collaboration across teams. My work is rooted in creating memorable guest experiences and ensuring operational excellence.
With a background spanning leadership roles in hospitality, human resources, and casino operations, I bring a well-rounded skill set that includes expertise in new hire orientations, LMS, and confidentiality. Recognized as a "Hospitality Hero," I am committed to upholding the values of exceptional service and fostering a welcoming, people-first environment.
Work History
Sales Office Coordinator
1 Year- Coordinated sales office operations to enhance workflow efficiency and improve team collaboration.
- Executed thorough audits of sales groups to ensure data accuracy.
- Managed hotel rooming lists, billing processes, and group communication notes.
Human Resources Specialist
9 Months- Developed and implemented employee onboarding programs to enhance retention and engagement.
- Managed recruitment processes, ensuring alignment with organizational goals and culture.
- Streamlined performance evaluation processes, improving feedback delivery and consistency across departments.
- Facilitated training sessions on HR policies, fostering compliance and understanding among staff members.
- Streamlined onboarding process by coordinating new hire orientations and training sessions.
- Fostered positive relationships with new hires, addressing questions and concerns to promote retention.
Assistant Front Office Manager
1 Year 4 Months- Trained and mentored front office staff on procedures and customer service best practices.
- Implemented process improvements to enhance operational efficiency and guest satisfaction.
- Managed scheduling and staffing for front office team, optimizing resource allocation.
- Supervised front office operations, ensuring exceptional guest experiences and service standards.
- Analyzed guest feedback to identify areas for service enhancement and team development.
- Developed training materials for new hires, fostering a knowledgeable and capable front office team.
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
Hotel Administrator
9 Months- Coordinated daily hotel operations to enhance guest experiences and satisfaction.
- Managed front desk activities, ensuring efficient check-in and check-out processes.
- Collaborated with other departments to streamline communication and enhance service delivery.
- Implemented inventory management procedures for supplies and equipment in hotel operations.
VIP Hospitality Host
1 Year 5 Months- Cultivated relationships with high-value players to enhance loyalty and engagement.
- Monitored player activity and preferences to tailor personalized service offerings.
- Developed strategies for increasing repeat visits among key clientele segments.
- Increased player loyalty by developing personalized relationships and providing exceptional guest service.
Front Desk Trainer/Supervisor
1 Year 9 Months- Trained new front desk staff on customer service protocols and resort policies.
- Assisted in developing training materials to enhance guest interaction techniques.
- Conducted role-playing scenarios to improve staff confidence in handling guest inquiries.
- Provided ongoing support and feedback to front desk team during peak hours.
Front Desk Agent
10 Months- Managed check-in and check-out processes efficiently, streamlining guest arrivals and departures.
- Greeted guests warmly, ensuring a positive first impression and fostering customer satisfaction.
- Assisted guests with inquiries, providing accurate information about hotel amenities and local attractions.
- Handled reservations using property management systems, ensuring accuracy and timely updates.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Education
High School Diploma
Skills
Hospitality Hero - Explore STL
I was honored to be recognized as an Explore St. Louis Hospitality Hero in 2025 for my commitment to delivering exceptional guest service and creating memorable experiences for our guests. Throughout my career, I have focused on going beyond expectations by building meaningful relationships with guests and clients, anticipating their needs, and finding solutions that ensure every interaction is a positive one.
This recognition reflects my dedication to representing both Ameristar St. Charles and the St. Louis hospitality community with professionalism, teamwork, and genuine care. Whether assisting convention attendees, coordinating group events, or supporting my colleagues, I strive to create experiences that leave a lasting impression and showcase the welcoming spirit of our region.