Destiny Huntsucker
Blue Springs
Summary
Lead with 10+ years of operations and team leadership experience coordinating logistics, delivery investigations, and customer escalations across healthcare and retail settings. Skilled in training and coaching staff, cross-functional project coordination, inventory control, and process improvement to boost on-time delivery and operational accuracy. Seeks to apply strong communication, problem-solving, and quality-assurance skills to streamline workflows and drive measurable service improvements.
Overview
8
8
years of professional experience
Work History
Lead
Optum Rx United Health Group
11.2018 - 01.2025
- Inbound and outbound calls.
- Coordinate medication deliveries to patients and doctors offices.
- Work with multiple computer programs at once.
- Assist with IT issues and resolutions.
- Handle corporate complaints and escalations.
- Outlook.
- Work with FedEx and UPS regarding delivery issues.
- Delivery investigations.
- Coordinating projects with other team members.
- Training new team members.
- Coaching and giving feedback on team member regarding performance.
- Ensuring team members follow procedures according to company policies.
- Research and make recommendations for new policies and procedures to increase company productivity.
- Led coordination with carriers and internal ops to resolve shipment exceptions, improving on-time delivery consistency and strengthening customer communications.
- Maintained accurate case documentation and runbook updates for complex delivery incidents, ensuring clear audit trails and faster knowledge transfer for peers.
- Coached new hires through live scenarios and feedback loops, building confidence and consistency in handling patient and provider delivery inquiries.
- Developed and enforced escalation criteria for high-priority complaints, shortening decision cycles and improving resolution clarity for stakeholders.
- Monitor food preparation methods, portion sizes, and quality.
Assistant Manager
Jazz Louisiana Kitchen
Kansas City, MO
06.2022 - 08.2023
- Opened and closed the restaurant, ensuring smooth daily operations and adherence to company procedures
Supervised and supported team members during shifts, maintaining productivity, morale, and service standards
Trained new hires on customer service, food handling, and operational procedures to ensure consistency and efficiency
Provided bartending services while maintaining compliance with alcohol service regulations and delivering excellent customer experiences
Handled customer complaints and escalations professionally, resolving issues quickly to maintain satisfaction and loyalty
Managed cash handling, including register counts, deposits, and end-of-day reconciliation
Maintained cleanliness and organization of the restaurant, ensuring compliance with health and safety standards
Assisted with inventory management, restocking, and coordinating with vendors to maintain supply levels
Monitored workflow during peak hours and adjusted team responsibilities to improve speed and service quality
Supported hiring and scheduling needs, helping ensure proper staffing coverage
Assistant Manager
Dollar General
Kansas City
02.2017 - 11.2019
- Analyzed daily sales and foot-traffic patterns to adjust product placement and promotions, improving aisle efficiency and producing noticeable gains in impulse purchases.
- Managed cash reconciliation and end-of-day reporting with tightened controls, reducing discrepancies and preserving store financial accuracy.
- Led cross-shift briefings to align priorities and redistribute tasks, strengthening team coordination and sustaining service consistency during peak periods.
- Conducted routine quality checks on pricing and displays, identifying issues early and maintaining a reliable shopping experience for customers.
- Mentored associates on register operations and loss-prevention practices, building frontline competence and reinforcing compliant transaction handling.
- Coordinated vendor communication and replenishment timing to improve assortment reliability, contributing to steadier shelf availability and customer satisfaction.
Education
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Penn Valley Community College
Penn, PA06.2017
Skills
- Bartending
- Guest services
- Project management
- Team leadership
- Conflict resolution
- Customer communication
- Quality assurance
- Inventory management
- Training development
Timeline
Assistant Manager
Jazz Louisiana Kitchen
06.2022 - 08.2023
Lead
Optum Rx United Health Group
11.2018 - 01.2025
Assistant Manager
Dollar General
02.2017 - 11.2019
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Penn Valley Community College