DESTINEY FORD
Kansas City
Summary
Achieved high levels of customer satisfaction through effective conflict resolution and support for over 7 years. Enhanced productivity by meeting goals and staying updated on company offerings. Fostered a reliable and empathetic service environment.
Overview
6
6
years of professional experience
Work History
Warehouse Worker
Amazon
03.2025 - 10.2025
- Oversaw daily warehouse operations, ensuring efficient inventory management and order fulfillment.
- Trained new employees on safety protocols and operational procedures to enhance team performance.
- Coordinated workflow between receiving and shipping departments to optimize efficiency.
- Implemented process improvements that reduced handling time and increased productivity.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
INDEPENDENT CONTRACTOR
ZTrip
03.2024 - 11.2024
- In charge of transporting children to and from school
- Transported inaccessible one to and from doctors appointments
- Also transported anyone else in need of transportation during the day
COLLECTIONS REPRESENTATIVE
Spectrum Communications
08.2022 - 02.2024
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Establish and maintain a high level of customer satisfaction.
- Consistently meet or exceed weekly or monthly goals of sales activity goal
REMOTE CUSTOMER SERVICE AGENT
Results-CX
02.2022 - 04.2023
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers on company systems, form completion and access to services.
FRONT DESK AGENT
Hampton Inn By Hilton
07.2019 - 08.2021
- Responsible for guest check-in during night shift
- End-of-shift drawer close out and check and balance reporting
- Responsible for reporting discrepancies, customer complaints, maintenance issues to upper management in both verbal and written formats.
- Assisted house-keeping staff with room preparation and food preparation
- Administered early guest check out and debriefing at change of shift
- Managed incoming calls by assisting with questions or transferred to requested guest rooms
Education
Cosmetology Education - undefined
House of Heavilin Beauty College
Kansas City, MOHigh School Diploma - undefined
Southeast High School
Kansas City, MO05.2018
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Clear communication
- Problem-solving
- Attention to detail
- Data entry
- Microsoft Excel
- Microsoft outlook
- Equipment troubleshooting
- Multitasking and organization
- Time management
- Verbal and written communication
Timeline
Warehouse Worker
Amazon
03.2025 - 10.2025
INDEPENDENT CONTRACTOR
ZTrip
03.2024 - 11.2024
COLLECTIONS REPRESENTATIVE
Spectrum Communications
08.2022 - 02.2024
REMOTE CUSTOMER SERVICE AGENT
Results-CX
02.2022 - 04.2023
FRONT DESK AGENT
Hampton Inn By Hilton
07.2019 - 08.2021
Cosmetology Education - undefined
House of Heavilin Beauty College
High School Diploma - undefined
Southeast High School