Destane Jackson
Kansas City
Summary
Polished professional; manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Medical Coder
Midwest Neurosurgery Associates
12.2022 - Current
- Improved accuracy of medical coding by thoroughly reviewing patient records and assigning correct codes for diagnoses and procedures.
- Maintained compliance with industry regulations by staying up-to-date on the latest changes in medical coding guidelines and conventions.
- Utilized advanced knowledge of anatomy, physiology, and medical terminology to accurately assign codes for complex or rare diagnoses and procedures.
- Supported continuous improvement initiatives within the coding department by actively participating in team meetings, trainings, and sharing best practices with colleagues.
- Protected patient confidentiality by adhering strictly to HIPAA regulations when handling sensitive information related to medical records, treatments, and diagnoses.
Account Representative
ADT
11.2020 - 11.2022
- Served as primary point of contact for assigned clients to resolve issues or complaints and provide updates on new products or services
- Provided account support by responding to inquiries in a timely manner
- Maintained detailed records of all transactions within assigned accounts
- Improved and streamlined service to existing clients by maintaining positive, helpful approach
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
Education
Associate of Science - Nursing (ADN)
Metropolitan Community College
Kansas City, MO12-2026
Certificate - Medical Coding
MedCerts
11-2022
Skills
- Project Management
- Medical Terminology
- Document management
- CPT
- ICD10
- HIPAA compliance awareness
- Continuing education commitment
- Critical thinking
- Electronic health records navigation
- Clinical documentation
- Data entry
- Denial management strategies
Certification
CPC (Certified Professional Coder)
Timeline
Certified Medical Coder
Midwest Neurosurgery Associates
12.2022 - Current
Account Representative
ADT
11.2020 - 11.2022
Associate of Science - Nursing (ADN)
Metropolitan Community College
Certificate - Medical Coding
MedCerts
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