Desiree Thompson
Saint Louis
Summary
Dedicated customer service professional with a strong focus on enhancing customer experiences through effective communication and problem-solving. Proven ability to collaborate within teams and adapt to changing environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Walmart, Inc
Collinsville, IL
07.2025 - Current
- Assisted customers in locating products and answering inquiries to enhance shopping experience.
- Operated point-of-sale systems for transactions, ensuring accurate processing of sales.
- Maintained cleanliness and organization of sales floor to promote an inviting environment.
- Collaborated with team members to restock shelves promptly and efficiently.
- Ability to work independently without supervision
Customer Care Representative
Bluecrew
Saint Louis,MO
04.2021 - 12.2025
- Mentored junior representatives, fostering a culture of continuous improvement and professional growth within the team.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Logged call information and solutions provided into internal database.
- Contributed to team success, consistently achieving call center performance metrics.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
Customer Service Representative
Veryable, Inc
Saint Louis, MO
03.2021 - 07.2025
- Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
- Managed order processing through internal systems, maintaining data integrity and efficiency.
- Assisted in training new team members on customer service protocols and software usage.
- Collaborated with cross-functional teams to enhance customer experience and streamline processes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Transit Bus Operator
METRO TRANSIT ST. LOUIS
SAINT LOUIS,MO
01.2014 - 04.2021
- Operated transit buses safely across designated routes, ensuring timely arrivals and departures.
- Monitored passenger behavior to maintain a secure and comfortable environment during transit.
- Conducted pre-trip inspections to verify vehicle safety and compliance with operational standards.
- Responded efficiently to passenger inquiries, enhancing overall customer satisfaction and service quality.
School Bus Driver
Missouri Central School Bus
SAINT LOUIS,MO
10.2011 - 01.2014
- Ensured safe and timely transportation of students to and from school and events.
- Conducted pre-trip vehicle inspections to maintain operational safety standards.
- Communicated effectively with students, parents, and school staff regarding schedules and concerns.
- Adhered to traffic regulations while navigating diverse routes in various weather conditions.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
Education
High School Diploma -
ROOSEVELT HIGHSCHOOL
SAINT LOUIS,MO05-2010
Skills
- Customer service
- Policy and procedure adherence
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer engagement
- Reliability and punctuality
- Product knowledge
- Phone etiquette
- Conflict resolution
- Excellent written and verbal communication
- Adaptable and flexible
Accomplishments
RECIEVED EMPLOYEE OF THE MONTH AUGUST,SEPTEMBER,OCTOBER OF 2025
Certification
CLASS B CDL WITH AIRBRAKE,PASSENGER,STUDENT ENDORSEMENTS
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Retail Sales Associate
Walmart, Inc
07.2025 - Current
Customer Care Representative
Bluecrew
04.2021 - 12.2025
Customer Service Representative
Veryable, Inc
03.2021 - 07.2025
Transit Bus Operator
METRO TRANSIT ST. LOUIS
01.2014 - 04.2021
School Bus Driver
Missouri Central School Bus
10.2011 - 01.2014
High School Diploma -
ROOSEVELT HIGHSCHOOL