Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Desiree Cozzoni

Maplewood

Summary

My career objective is to obtain employment with a company that promotes quality products and provides me with opportunities to meet and exceed assigned sales goals. To enhance my customer service relations and skills as a customer service representative with potential for career growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bar Manager

Mellow Mushroom Pizza Bakers
04.2024 - Current
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.

BARTENDER

The Hall Pass
09.2022 - 04.2024
  • Utilized problem solving skills to resolve customer complaints in a courteous manner.
  • Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Trained and mentored new team members in proper bar operations.

INSIDE SALES ASSOCIATE (REMOTE)

Vroom Automotive
07.2022 - 12.2022
  • Contributed to the development of training materials for new employees in the sales department.
  • Implemented best practices regarding lead generation activities such as cold calling, email campaigns.
  • Developed and implemented strategies to generate new leads for sales opportunities.
  • Drafted proposals in response to customer requests for quotes.
  • Analyzed competitor activity, pricing strategies, and other market factors impacting performance.

BARTENDER

Lloyd and Harry’s
12.2021 - 06.2022
  • Identified potential issues related to intoxication levels among customers and took appropriate action when necessary.
  • Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
  • Completed POS transactions, returning currency, coin, and payment cards to patrons.
  • Utilized strong salesmanship skills to upsell drinks and appetizers.

BAR MANAGER

Hendricks BBQ
08.2019 - 12.2021
  • Managed and coordinated multiple projects while ensuring timely completion.
  • Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
  • Identified ways to improve efficiency in operations and implemented process changes.
  • Met deadlines while maintaining high-quality deliverables.
  • Participated in ongoing training to enhance own job skills and knowledge.

Education

HIGH SCHOOL DIPLOMA - undefined

Orchard Farm High School
Saint Charles, MO
05.2015

Skills

  • Persuasive Speaking Skills
  • Adaptability
  • Problem Solving
  • Good Communication

Certification

  • Missouri SMART Bar Certification
  • ServSafe Allergen Certification
  • ServSafe Manager Food Certification

Timeline

Bar Manager

Mellow Mushroom Pizza Bakers
04.2024 - Current

BARTENDER

The Hall Pass
09.2022 - 04.2024

INSIDE SALES ASSOCIATE (REMOTE)

Vroom Automotive
07.2022 - 12.2022

BARTENDER

Lloyd and Harry’s
12.2021 - 06.2022

BAR MANAGER

Hendricks BBQ
08.2019 - 12.2021

HIGH SCHOOL DIPLOMA - undefined

Orchard Farm High School

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Desiree Cozzoni