Desirae Bruns
Saint Joseph
Summary
Proactive professional with extensive experience in administrative support and customer service. Skilled in problem-solving and relationship-building, contributing to successful claim resolutions and effective team collaboration. Committed to enhancing operational efficiency and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Collection and Follow-Up Specialist
Mosaic Life Care
Saint Joseph
02.2021 - Current
- Drafted appeal letters to insurance companies to contest denial of claims.
- Prepared and sent follow-up emails to co-workers and payors regarding their inquiries.
- Completed all relevant documentation accurately to facilitate timely mailing of patient letters and medical records.
- Developed and maintained effective relationships with co-workers and payor contacts via telephone, email, or other means of communication.
- Showing flexibility by working with several different payors with follow up and collection.
Customer Support Specialist
JMH Foods,
Saint Joseph
03.2006 - 02.2021
- Delivered fast, friendly, knowledgeable customer service, assisting customers with grocery purchases to enhance shopping experience.
- Assisted customers with deli orders, product search, and other needs of both customer and staff.
- Maintained composure in difficult customer situations, applying de-escalation techniques to resolve issues and ensure customer satisfaction.
- Escalated urgent issues to management for timely resolution.
- Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
- Performed clerical and administrative duties to support on-site operations and improve service efficiency.
Education
Bachelor of Science - Business Administration And Economics
Missouri Western State University
Saint Joseph, MO05-2005
Skills
- Record keeping
- Administrative support
- Telephone etiquette
- Problem-solving abilities
- Work prioritization
- Attention to detail
- Adaptability
- Teamwork
- Confidentiality maintenance
Timeline
Collection and Follow-Up Specialist
Mosaic Life Care
02.2021 - Current
Customer Support Specialist
JMH Foods,
03.2006 - 02.2021
Bachelor of Science - Business Administration And Economics
Missouri Western State University