Summary
Overview
Work History
Education
Skills
Timeline
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DeShawn Turner

Kansas City

Summary

Dynamic professional with strong communication and interpersonal skills, adept at delivering exceptional customer service. Proven ability to manage multiple priorities efficiently, with a focus on achieving team objectives. Skilled in data entry, document digitization, and office modernization, enhancing productivity through precise and accurate work. Eager to leverage organizational and analytical skills in a full-time role that offers professional growth and challenges.

Overview

8
8
years of professional experience

Work History

Billing Specialist

D.H. Pace
Olathe
06.2025 - Current
  • Processed invoices and billing statements for customer accounts.
  • Managed customer inquiries regarding billing issues and payments.
  • Collaborated with accounting team to ensure accurate financial reporting.
  • Utilized billing software to maintain up-to-date account information.
  • Assisted in training new staff on billing procedures and systems.
  • Answered customer inquiries regarding billings, payments, account status.
  • Investigated incorrect billings and processed refunds as necessary.
  • Provided support to other departments within the organization as needed.

Junior SEO Strategist

Teledoc Express Inc.
Shawnee
05.2021 - Current
  • Prioritized and problem-solved several tasks concurrently with minimum supervision.
  • Adapted quickly to constantly changing, deadline-driven environment.
  • Used content creation tools and digital media to design web sites.
  • Pitched feature improvements to developer team for use in applications.
  • Provided front-end website development using WordPress, and other editing software.
  • Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
  • Shadowed developers to learn key details about job duties and tasks.
  • Recommended changes to website architecture, content and linking to improve SEO positions for target keywords.
  • Managed SEO campaign expenses, estimated monthly costs and reconciled discrepancies to maximize budget.

Sales Associate

Genesis Health Clubs
Kansas City
08.2019 - Current
  • Organized racks and shelves to maintain gym visual appeal and engage members.
  • Provided positive first impressions to welcome existing, new and potential members.
  • Answered customer questions regarding membership.
  • Maintained customer satisfaction with quickness and professionalism.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Boosted sales by conferring with customers to evaluate and recommend best-fit company offerings.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Data Entry Clerk GCI

Brillient
Lee's Summit
06.2023 - 07.2024
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Followed established procedures to enter and process data correctly.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Created and maintained data entry logs to track data entry activities.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Secured and protected data from unauthorized access by complying with security protocols.
  • Used computer software to store and retrieve data.

Delivery Driver

Jimmy John's Gourmet Sandwiches
Tallahassee
08.2018 - 06.2019
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.

Customer Service Associate

Metro Market
Brown Deer
06.2017 - 06.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.

Education

Associate of Arts - Computer Science

University of Missouri
Kansas City, MO
06-2026

Skills

  • Verbal communication
  • Multitasking
  • Sales expertise and trends
  • Interpersonal skills
  • Product and service sales
  • Money transfer systems
  • Time management
  • Guest relations
  • Sales and marketing strategies
  • Complex problem-solving
  • Online systems proficiency
  • Java programming
  • Python development
  • C programming language
  • HTML5 and CSS

Timeline

Billing Specialist

D.H. Pace
06.2025 - Current

Data Entry Clerk GCI

Brillient
06.2023 - 07.2024

Junior SEO Strategist

Teledoc Express Inc.
05.2021 - Current

Sales Associate

Genesis Health Clubs
08.2019 - Current

Delivery Driver

Jimmy John's Gourmet Sandwiches
08.2018 - 06.2019

Customer Service Associate

Metro Market
06.2017 - 06.2018

Associate of Arts - Computer Science

University of Missouri

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