Summary
Overview
Work History
Education
Skills
Timeline
Generic

DeShawn Turner

Kansas City

Summary

Dynamic professional with strong communication and interpersonal skills, adept at delivering exceptional customer service. Proven ability to manage multiple priorities efficiently, with a focus on achieving team objectives. Skilled in data entry, document digitization, and office modernization, enhancing productivity through precise and accurate work. Eager to leverage organizational and analytical skills in a full-time role that offers professional growth and challenges.

Overview

8
8
years of professional experience

Work History

Billing Specialist

D.H. Pace
Olathe
06.2025 - Current
  • Processed invoices and billing statements for customer accounts.
  • Managed customer inquiries regarding billing issues and payments.
  • Collaborated with accounting team to ensure accurate financial reporting.
  • Utilized billing software to maintain up-to-date account information.
  • Assisted in training new staff on billing procedures and systems.
  • Answered customer inquiries regarding billings, payments, account status.
  • Investigated incorrect billings and processed refunds as necessary.
  • Provided support to other departments within the organization as needed.

Junior SEO Strategist

Teledoc Express Inc.
Shawnee
05.2021 - Current
  • Prioritized and problem-solved several tasks concurrently with minimum supervision.
  • Adapted quickly to constantly changing, deadline-driven environment.
  • Used content creation tools and digital media to design web sites.
  • Pitched feature improvements to developer team for use in applications.
  • Provided front-end website development using WordPress, and other editing software.
  • Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
  • Shadowed developers to learn key details about job duties and tasks.
  • Recommended changes to website architecture, content and linking to improve SEO positions for target keywords.
  • Managed SEO campaign expenses, estimated monthly costs and reconciled discrepancies to maximize budget.

Sales Associate

Genesis Health Clubs
Kansas City
08.2019 - Current
  • Organized racks and shelves to maintain gym visual appeal and engage members.
  • Provided positive first impressions to welcome existing, new and potential members.
  • Answered customer questions regarding membership.
  • Maintained customer satisfaction with quickness and professionalism.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Boosted sales by conferring with customers to evaluate and recommend best-fit company offerings.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Data Entry Clerk GCI

Brillient
Lee's Summit
06.2023 - 07.2024
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Followed established procedures to enter and process data correctly.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Created and maintained data entry logs to track data entry activities.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Secured and protected data from unauthorized access by complying with security protocols.
  • Used computer software to store and retrieve data.

Delivery Driver

Jimmy John's Gourmet Sandwiches
Tallahassee
08.2018 - 06.2019
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.

Customer Service Associate

Metro Market
Brown Deer
06.2017 - 06.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.

Education

Associate of Arts - Computer Science

University of Missouri
Kansas City, MO
06-2026

Skills

  • Verbal communication
  • Multitasking
  • Sales expertise and trends
  • Interpersonal skills
  • Product and service sales
  • Money transfer systems
  • Time management
  • Guest relations
  • Sales and marketing strategies
  • Complex problem-solving
  • Online systems proficiency
  • Java programming
  • Python development
  • C programming language
  • HTML5 and CSS

Timeline

Billing Specialist

D.H. Pace
06.2025 - Current

Data Entry Clerk GCI

Brillient
06.2023 - 07.2024

Junior SEO Strategist

Teledoc Express Inc.
05.2021 - Current

Sales Associate

Genesis Health Clubs
08.2019 - Current

Delivery Driver

Jimmy John's Gourmet Sandwiches
08.2018 - 06.2019

Customer Service Associate

Metro Market
06.2017 - 06.2018

Associate of Arts - Computer Science

University of Missouri

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DeShawn Turner