DeSanta Reed
St Louis,MO
Summary
Dynamic Network Engineer with proven expertise at Spectrum in optimizing network performance and resolving complex issues. Skilled in network configuration and troubleshooting, I excel in enhancing system reliability while delivering exceptional remote support. Committed to continuous learning and effective communication, I ensure seamless operations and robust network solutions.
Overview
23
23
years of professional experience
Work History
Network Engineer
Spectrum
03.2019 - 04.2025
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Troubleshot complex multi-vendor network service provider issues.
- Managed, tracked, and coordinated problem resolution and escalation processes.
IT Technician
Spectrum
12.2014 - 03.2019
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Configured hardware, devices, and software to set up work stations for employees.
Maintenance Technician
Congregation Temple Israel
04.2008 - 12.2014
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
Carpenter
DK Interior Concepts
02.2002 - 04.2005
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor Of Science - Computer And Information Systems
DeVry University
Maryland Heights, MO04.2010
Building Systems - HVAC
Vatterott
Fenton, MO05.2008
Skills
- Network configuration
- Network Troubleshooting Abilities
- Network device monitoring
- Strong troubleshooting skills
- Networking and routing protocol expertise
- Network performance monitoring
- Technical troubleshooting
- Network troubleshooting
- Remote work support
- Network monitoring tools
- Verbal and written communication
- Hardware installation
- Organized and detail oriented
- Microsoft office proficiency
- Continuous learning mindset
- Effective communication
Timeline
Network Engineer
Spectrum
03.2019 - 04.2025
IT Technician
Spectrum
12.2014 - 03.2019
Maintenance Technician
Congregation Temple Israel
04.2008 - 12.2014
Carpenter
DK Interior Concepts
02.2002 - 04.2005
Bachelor Of Science - Computer And Information Systems
DeVry University
Building Systems - HVAC
Vatterott
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