Derrick Ip
Macau
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
5
5
years of professional experience
Work History
Assistant Manager
W Macau - Blind Tiger (Pre-opening)
05.2023 - 07.2024
- Create and implemented SOP and staff training programs, enhancing product knowledge and improving customer service skills.
- Planning schedules and delegating assignments to meet coverage and service demands.
Assistant Manager
Sheraton Grand -The Conservatory (Pre-opening)
01.2022 - 04.2023
- Assisted in budget preparation, ensuring alignment with financial goals.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
Assistant Manager
The St. Regis Macau - The Manor
04.2022 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
F&B Voyager
The St. Regis Bar Macau (Pre-opening)
08.2019 - 12.2021
- Generated repeat business through exceptional customer service.
- Improved customer satisfaction by addressing and resolving complaints promptly.
F&B Voyager
Sheraton Grand & The St. Regis Complex
08.2019 - 12.2021
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Facilitated cross-departmental training sessions to promote better understanding of interdepartmental roles and improve collaboration.
Education
BBA - Hospitality
Les Roches
Crans-Montana, Switzerland06.2019
High School Diploma -
Claremont High School
Victoria, Canada07.2015
Skills
- Interpersonal relations
- Critical and creative thinking
- Whisky Ambassador
- Sake WSET level 1
- Wine WSET level 2 (ongoing)
Languages
English, Chinese (Cantonese)
Native language
Chinese (Mandarin)
Upper intermediate
B2
Timeline
Assistant Manager
W Macau - Blind Tiger (Pre-opening)
05.2023 - 07.2024
Assistant Manager
The St. Regis Macau - The Manor
04.2022 - 12.2022
Assistant Manager
Sheraton Grand -The Conservatory (Pre-opening)
01.2022 - 04.2023
F&B Voyager
Sheraton Grand & The St. Regis Complex
08.2019 - 12.2021
F&B Voyager
The St. Regis Bar Macau (Pre-opening)
08.2019 - 12.2021
BBA - Hospitality
Les Roches
High School Diploma -
Claremont High School
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