Derrick Hicks
Wentzville,MO
Summary
Dedicated and detail-oriented Licensed Insurance Adjuster with extensive experience in managing catastrophe (CAT) claims and conducting comprehensive property damage assessments. Proven track record of thriving under pressure in fast-paced environments, leveraging advanced tools such as Xactimate and Symbility to produce precise estimates. Committed to delivering exceptional customer service and ensuring clear, effective communication throughout the entire claims process. A strong advocate for client needs, consistently striving to achieve optimal outcomes while maintaining the highest standards of professionalism.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Independent Insurance Adjuster
Straight Line Global
05.2025 - Current
- Handle residential property claims for lender‑held and other modified DP‑3 policies.
- Conduct detailed on‑site inspections, documenting structural, roof, interior, and exterior damage with comprehensive photos, measurements, and diagrams.
- Interpret specialized policy forms, endorsements, and lender requirements to determine coverage, limits, and deductibles.
- Manage a high‑volume, remote claim load, independently prioritizing tasks to consistently meet carrier cycle‑time, quality, and customer‑service metrics.
- Provide professional, empathetic service to policyholders affected by catastrophic events, helping set realistic expectations and reduce disputes.
Independent Insurance Adjuster
Hennesy Inc.
05.2025 - Current
- Conducted thorough investigations to assess property damage and liability claims.
- Collaborated with policyholders and agents to gather relevant documentation for claims processing.
- Evaluated loss and damage reports, ensuring compliance with industry regulations and standards.
- Utilized advanced claims management software to track case progress and maintain detailed records.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Developed strong rapport with clients by consistently providing excellent service throughout the claims process.
Independent Insurance Adjuster
IMS Claim Services, Inc.
01.2023 - Current
- Deployed to work CAT claims for Hurricane Francine and Hurricane Milton. Operate Symbility and Xactimate to complete estimates and documentation. Completed 400+ claims for multiple carriers including weather related, water, fire, and vandalism.
- Conducted thorough investigations to assess damages and verify claims accuracy.
- Collaborated with clients and insurance representatives to resolve disputes efficiently.
Independent Insurance Adjuster
OCS Louisiana, LLC
11.2022 - 03.2023
- Operate Xactimate to properly compose estimates for daily claims. Operate FileTrac to properly document communication with insureds and inspection information. Handled LIGA claims on disputed Hurricane Ida claims.
Independent Insurance Adjuster
ClaimCor Claims Solutions
09.2022 - 12.2022
- Deployed to work CAT claims for Hurricane Ian. Operate XactAnalysis to properly document communication with insureds and inspection information. Operate Xactimate to properly compose estimates. Complete GLR reports to document damages.
Outside CAT Adjuster
Allstate
10.2021 - 08.2022
- Operate NextGen to submit payments to insureds, verify information, update claim information, complete tasks, and communicate with insureds or Public Adjusters. Operate XactAnalysis, Field Assist, and Eagle View to review information from vendor to use for estimating in Xactimate. Communicate with insureds directly about scheduling inspections and answer their questions about the claims process. Once the estimate is complete, will settle with the insured. Utilize Claims Process Tool for documenting contact with insured about claims process. Proficient in Xactimate for writing estimates of damages. Proficient in Outlook for maintaining contact with managers and other important personnel. Maintain all state licenses to work nationwide.
Mechanic
Just Hawgs
02.2018 - 09.2021
- Provided superior customer service while completing service or repair of motorcycle engines. Received motorcycles at workshop and completed intake paperwork, listing owner concerns, and taking inventory. Assessed issues, determined needs, completed repair process, informed customer of status, and reviewed repairs to ensure requests were completed. Performed insurance estimates, from minor repairs to wrecked motorcycles.
Lead Carpenter
Five Star Restorations
03.2015 - 08.2018
- Oversaw construction projects and led planning, budget development, and project scope. Supervised crews, negotiated terms, administered contracts, and reviewed drawings to ensure compliance with organizational and federal standards and regulations. Reviewed and documented deliveries, rejecting incorrect materials, and communicating with stakeholders. Successfully completed hundreds of complex projects while meeting budget and schedule restraints, optimizing available resources, and maintaining clear communication with staff and clients.
Education
High School Diploma -
Ritenour High School
St Louis, MO04.2006
Skills
- OSHA Occupational Safety & Health Training
- Formerly Xactimate Level 3 Certified
- Proficient in XactAnalysis
- Proficient in Field Assist (Accurence)
- Experienced in Customer Service
- Scheduling
- Desk Organization
- Project Management
- Professional ethics
- Property valuation
- Liability determination
- Claims investigation
Certification
- Florida DHS License Number: W751336
- Georgia License Number: 3845639
- Louisiana License Number: 950315
- Mississippi License Number: 10912947
- North Carolina License Number: 19944737
- Oklahoma License Number: 3001594628
- South Carolina License Number: 19944737
- Texas Licenses Number: 2749194
Additional Experience
- Crew Leader, Stuart Lawn & Land LLC.
- Crew Leader, H&S General & Mechanical Contractors
Timeline
Independent Insurance Adjuster
Straight Line Global
05.2025 - Current
Independent Insurance Adjuster
Hennesy Inc.
05.2025 - Current
Independent Insurance Adjuster
IMS Claim Services, Inc.
01.2023 - Current
Independent Insurance Adjuster
OCS Louisiana, LLC
11.2022 - 03.2023
Independent Insurance Adjuster
ClaimCor Claims Solutions
09.2022 - 12.2022
Outside CAT Adjuster
Allstate
10.2021 - 08.2022
Mechanic
Just Hawgs
02.2018 - 09.2021
Lead Carpenter
Five Star Restorations
03.2015 - 08.2018
High School Diploma -
Ritenour High School