Summary
Overview
Work History
Education
Skills
Timeline
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Derrick Glossip

Springfield

Summary

I help customers find the right appliances by listening to what they need and matching them with products that fit their lifestyle and budget. I keep the store clean, organized, and stocked so people can shop comfortably and safely. I know the ins and outs of the appliances I sell, and I take the time to explain features clearly — not just to make a sale, but to make sure customers feel confident in their choices.

I’ve built strong relationships with repeat customers by being reliable and offering support even after the sale. I work well with my team, adapt quickly when things get busy, and always aim to hit my sales goals without compromising service. I take pride in knowing my products and being someone customers trust.

Overview

9
9
years of professional experience

Work History

Appliance Sales Specialist

Best Buy
09.2024 - Current
  • Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
  • Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
  • Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
  • Maintained product knowledge to assist and educate customers on options available.
  • Drove team revenue totals by bringing in top sales numbers.
  • Assisted in training new employees on company policies, procedures, and sales techniques for a seamless transition into the team culture.

Shift Manager

McDonald's
07.2016 - 01.2019
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

Education

Glendale High School
Springfield, MO
05-2019

Skills

  • Order Management

  • Employee Training

  • Customer Experience Consulting

  • sales strategy

  • Operations Management

  • Performance Coaching

Timeline

Appliance Sales Specialist

Best Buy
09.2024 - Current

Shift Manager

McDonald's
07.2016 - 01.2019

Glendale High School

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Derrick Glossip