Derik Keith
Trenton
Summary
Dynamic Quality Manager with a proven track record at Modine Manufacturing Company, excelling in quality management systems and continuous improvement. Expert in issue resolution and internal auditing, I enhanced customer satisfaction and streamlined processes, driving efficiency and fostering a culture of excellence among teams. Committed to achieving aggressive targets and maintaining high standards.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Quality Manager
Modine Manufacturing Company
05.2019 - Current
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Improved quality processes for increased efficiency and effectiveness.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Developed and deployed production control plans and created work instructions and procedures.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Hog Barn Supervisor
Smithfield Foods, Inc
04.2018 - 05.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
Customer Service Rep 2
MidwayUSA
05.2015 - 12.2016
- Responded to customer requests for products, services, and company information.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Assistant Manager
Hy-Vee
10.2006 - 05.2015
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor of Science - Agricultural Systems Management
University of Missouri
Columbia, MO12-2017
Associate of Arts - Business
Moberly Area Community College
Moberly, MO12-2015
Skills
- Issue resolution
- Statistical process control
- Documentation control
- Internal auditing
- Quality processes
- Corrective actions
- Quality management systems
- Management consulting
- External audit support
- Continuous improvement
- Performance monitoring
- Supplier quality management
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Quality Manager
Modine Manufacturing Company
05.2019 - Current
Hog Barn Supervisor
Smithfield Foods, Inc
04.2018 - 05.2019
Customer Service Rep 2
MidwayUSA
05.2015 - 12.2016
Assistant Manager
Hy-Vee
10.2006 - 05.2015
Bachelor of Science - Agricultural Systems Management
University of Missouri
Associate of Arts - Business
Moberly Area Community College