Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Derik Keith

Trenton

Summary

Dynamic Quality Manager with a proven track record at Modine Manufacturing Company, excelling in quality management systems and continuous improvement. Expert in issue resolution and internal auditing, I enhanced customer satisfaction and streamlined processes, driving efficiency and fostering a culture of excellence among teams. Committed to achieving aggressive targets and maintaining high standards.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Quality Manager

Modine Manufacturing Company
05.2019 - Current
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Mentored and encouraged employees to strive for excellence while fostering professional growth.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Improved quality processes for increased efficiency and effectiveness.
  • Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
  • Developed and deployed production control plans and created work instructions and procedures.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Increased customer satisfaction through adherence to quality standards and customer requirements.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Hog Barn Supervisor

Smithfield Foods, Inc
04.2018 - 05.2019
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Customer Service Rep 2

MidwayUSA
05.2015 - 12.2016
  • Responded to customer requests for products, services, and company information.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Assistant Manager

Hy-Vee
10.2006 - 05.2015
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Bachelor of Science - Agricultural Systems Management

University of Missouri
Columbia, MO
12-2017

Associate of Arts - Business

Moberly Area Community College
Moberly, MO
12-2015

Skills

  • Issue resolution
  • Statistical process control
  • Documentation control
  • Internal auditing
  • Quality processes
  • Corrective actions
  • Quality management systems
  • Management consulting
  • External audit support
  • Continuous improvement
  • Performance monitoring
  • Supplier quality management

Accomplishments

  • Supervised team of [Number] staff members.
  • Achieved [Result] through effectively helping with [Task].

Certification

  • Certified [Job Title], [Company Name] - [Timeframe]

Timeline

Quality Manager

Modine Manufacturing Company
05.2019 - Current

Hog Barn Supervisor

Smithfield Foods, Inc
04.2018 - 05.2019

Customer Service Rep 2

MidwayUSA
05.2015 - 12.2016

Assistant Manager

Hy-Vee
10.2006 - 05.2015

Bachelor of Science - Agricultural Systems Management

University of Missouri

Associate of Arts - Business

Moberly Area Community College

Similar Profiles

CREATE PROFILE
Derik Keith