Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Derek Billups II

St Louis

Summary

Former United States Air Force Airman that served for 5 years. Dedicated Logistics professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee seeking Management position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Bartender

BAR P.M.
03.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Travel Agent

Archer Travel
05.2023 - 01.2024
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Followed up with customers to increase customer service with travel plans.

Traffic Management Specialist

United States Air Force, USAF
11.2017 - 11.2022
  • Oversaw Shipment Planning Operations for Wing Outbound Cargo in accordance with local & host nation laws/regulations & provides 48 Fighter Wing logistical support.
  • Coordinated Inbound Cargo Operations and distributed military assets to customers throughout military installation.
  • Consulted passengers on travel arrangements and bookings.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Educated Department of Defense personnel & their dependents on property movement/entitlements.
  • Directed work sections during On The Job Upgrade Training.
  • Supervised 4 Airman in work center.
  • 2 Air and Space Achievement Medals, Air and Space Outstanding Unit Award, Air and Space Longevity Service Award.

Reservation Agent

Drury Hotels National Call Center
09.2014 - 07.2015
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.

Education

Associate of Applied Science - Transportation Management

Community College of The Air Force
Montgomery, AL
03.2022

USAF Leadership Non-Commissioned Officer Cert. - Organizational Leadership

Airman Leadership School
10.2021

Skills

  • Leadership
  • Interpersonal Skills
  • Communication
  • Critical Thinking
  • Time Management
  • Detail Oriented
  • Logistics
  • Presentation Skills
  • Customer Relations
  • Technical Skills
  • Management Skills
  • Analytical Skills

Certification

  • Licensed Forklift Driver, United States Air Force, USAF/OSHA - 2018-2024
  • Certified Hazardous Material Preparer, United States Air Force, USAF- 2018-2023
  • Suicide And Prevention Training- 2022-2023

Timeline

Travel Agent

Archer Travel
05.2023 - 01.2024

Bartender

BAR P.M.
03.2023 - Current

Traffic Management Specialist

United States Air Force, USAF
11.2017 - 11.2022

Reservation Agent

Drury Hotels National Call Center
09.2014 - 07.2015

Associate of Applied Science - Transportation Management

Community College of The Air Force

USAF Leadership Non-Commissioned Officer Cert. - Organizational Leadership

Airman Leadership School

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Derek Billups II