Denise Hubbard
Kansas City
Summary
Results-driven professional committed to detail and accuracy in medical coding and billing. Possesses a solid foundation of knowledge and relevant skills, adept at navigating complex coding systems and ensuring compliance with industry standards. Proven ability to manage multiple tasks efficiently while maintaining a high level of quality in all work. Eager to contribute expertise to a dynamic healthcare team focused on delivering exceptional service and support.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Caregiver
CROSSPOINT
06.2021 - Current
- Caring for young mentally disabled individuals.
- Prescribed medication for mental health disorders as needed.
- Provided companionship and monitored health condition of clients.
- Prepared meals and snacks according to prescribed diets.
Private Duty Caregiver
A&R Health Care
01.2022 - 02.2024
- Provided companionship and emotional support to elderly clients.
- Assisted with activities of daily living such as bathing, dressing, grooming, and toileting.
- Planned and prepared nutritious meals for clients according to their dietary needs.
- Monitored vital signs including blood pressure and pulse rate.
- Maintained records of client care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
- Supported bathing, dressing and personal care needs.
Rescue Agent
EXL
09.2017 - 05.2020
- Provided customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Assisted customers with roadside assistance in emergencies.
CSR - Customer Service Representative
USA80000
11.2016 - 06.2018
- Provided customer service support to customers over the phone and by email.
- Processed orders, forms, applications, and requests.
- Researched required information using available resources.
Personal Care Attendant
TNC Community
11.2012 - 04.2014
- Assisted clients with daily personal hygiene and grooming, such as bathing, dressing, and oral care.
- Provided physical support to clients by transferring them in and out of wheelchairs or beds.
- Monitored vital signs such as temperature, pulse, respiration rate, blood pressure, and weight.
Customer Service Representative
Convergy's
05.2011 - 06.2013
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Filer / Intern
St. Luke's Hospital
03.2009 - 08.2009
- Filed documents, correspondence, and other materials alphabetically, numerically or by other prescribed methods.
- Retrieved files as requested by staff members in a timely manner.
- Scanned paper documents into electronic format when needed.
Education
Graduate Certificate - Medical Billing And Coding
DeVry University
07.2025
Skills
- Documentation
- Compassionate client care
- Answering phones (3 years)
- Filing (1 year
- Microsoft office
- Documentation (4
- Typing (10 years
- Caregiving (4 years)
- Medication Administration
- ICD-10-CM
- ICD-10-PCS
- HCPCS
Certification
- CPR Certification
- CPC-A
Timeline
Private Duty Caregiver
A&R Health Care
01.2022 - 02.2024
Caregiver
CROSSPOINT
06.2021 - Current
Rescue Agent
EXL
09.2017 - 05.2020
CSR - Customer Service Representative
USA80000
11.2016 - 06.2018
Personal Care Attendant
TNC Community
11.2012 - 04.2014
Customer Service Representative
Convergy's
05.2011 - 06.2013
Filer / Intern
St. Luke's Hospital
03.2009 - 08.2009
Graduate Certificate - Medical Billing And Coding
DeVry University
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