Denisa Osmanovic

• Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
• Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Delivered comprehensive financial guidance through regular consultations with clients, cultivating trust and loyalty over time.
• Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
• Increased referral rates by forging strong connections with customers and identifying potential business development opportunities.
• Managed risk effectively by adhering to established security protocols and diligently monitoring suspicious activities or transactions.
• Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
• Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
• Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
• Conducted thorough customer assessments to identify opportunities for upselling or targeting specific financial goals.

• Served food and beverages promptly with focused attention to customer needs.
• Increased sales significantly by upselling higher-end products to customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Assists guests with questions. Recommend food to try, places to visit for out of town guests. Going above and beyond for each customer to fulfill their needs. Take drink orders from guests and relay the order to the kitchen when necessary or make the drinks myself. Explain the various promotions and offers specific to each customer.

CASHIER • TARGET • 3/2009 TO 7/2011

Created a welcoming experience by welcoming each guest with a smile. Made an effort to connect with each guest by engaging in genuine conversation. Made guests aware of current and upcoming brand launches. Showed guests how to use Target Wallet app and appropriately use the features and offerings on the app.