Dena Walker
Saint Louis
Summary
Results-oriented professional with extensive experience in operational management and relationship building. Skilled in problem-solving and time management, fostering positive customer experiences while ensuring compliance with company policies.
Overview
28
28
years of professional experience
Work History
Area Manager
QC Holdings
St Louis
11.2002 - Current
- Managed daily operations across multiple branches to ensure compliance with company policies.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Handle multiple inbound and outbound calls.
After Hours Call Representative
Medical Exchange
Saint Louis
02.1998 - 09.2002
- Managed high-volume inbound calls from patients and healthcare providers.
- Maintained confidentiality of sensitive patient information at all times.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Demonstrated proficiency in navigating multiple computer programs simultaneously during customer interactions.
Education
High School Diploma -
Management, Law And Public Policy
St Louis, MO05-1995
Skills
- Team leadership
- Relationship building
- Conflict resolution
- Effective communication
- Time management
- Goals and performance
- Customer relations
Timeline
Area Manager
QC Holdings
11.2002 - Current
After Hours Call Representative
Medical Exchange
02.1998 - 09.2002
High School Diploma -
Management, Law And Public Policy