DELORIS PURLEY
St. Louis
Summary
Administration support professional offering versatile office management skills and proficiency in Microsoft Office programs and Clio. Demonstrated track record of consistently achieving organizational goals utilizing superior customer service management. Established history of strong leadership and problem-solving ability to perform successfully under pressure. Punctual and reliable.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Account Representative l
SSM Health Cardinal Glennon Children's Hospital
St. Louis
11.2025 - Current
- Manage patient accounts and verified insurance information for SSM Health Cardinal Glennon.
- Process billing inquiries and resolved discrepancies with patients and insurance providers.
- Assist families with payment plans and financial assistance options available at the hospital.
- Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
- Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources.
- Coordinates and communicates schedules. Assists with coordination of activities related to insurance pre-certification/authorization.
- Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
- Performs clerical and reception duties associated with patient registration.
- Performs other duties as assigned
Director of REV Youth Group (Volunteer)
Faith Church
St. Louis
01.2020 - Current
- Planned, executed, and led youth group in engaging weekly programs and monthly multi-church REV nights, fostering community and spiritual growth.
- Meet weekly with Youth Pastors to review and plan activities, analyze the strengths and weaknesses of youth group.
- RSL (REV Student Leadership) Lead youth to grow into leadership roles within the church
- Encouraged and coordinated outreach opportunities for the youth.
- Creative director for REV summer camp activities.
- Organize planning center to ensure greeters, 1st impression, security, check in and food service positions are filled.
Orthopedic Technician
SSM Health Cardinal Glennon
St. Louis
12.2024 - 11.2025
- Assist physicians and professional nursing personnel in the care and treatment of patients with orthopedic needs in the hospital or clinic facility
- Assist Orthopedic Surgeon in reduction of fractures
- Instruct patients in proper care of cast and splints, including walking with cast, boots, crutches, and durable medical equipment
- Change dressing and care for wounds
- Maintain the cast room and orthopedic equipment and devices
- Assist with the application and removal of cast
Nanny
Broddaus/Neeley Family
Sunset Hills
11.2023 - 12.2024
- Caregiver to toddler, assist family with personal/house needs
Office Manager
Primerica Financial Group
Kirkwood
02.2024 - 12.2024
- Assist RVPs with Brokerage accounts, Financials, Retirement Accounts, Life Insurance Policies, Mortgage Loans
- Oversaw management of financial account transactions and documentation.
- Performed clerical duties including filing, data entry, and document organization.
Receptionist/Legal Assistant
STL Law Group
Clayton
02.2022 - 10.2023
- Answer and route all incoming calls, daily confirmation of clients and potential client appointments.
- Electronic filing as assigned.
- Maintain Front Office and Conference Room scheduling and cleanliness.
- Notary/ Witness signature when needed.
- Prepare Pleadings, Subpoenas and Financials, including Entry of Appearance, Statement of Income and Expenses, Statement of Property.
- Review business records and prepare spreadsheets with findings.
- Create new files, organize files and update them accordingly.
- Prepare Trial Exhibit Lists and Copy and organize trial exhibit binders.
Mortgage Support Specialist
Gateway Metro Federal Credit Union
St. Louis
01.2020 - 01.2022
- Review loan application and submission information to prepare for review by underwriters, compliance review.
- Ensure proper loan set-up within Loan Officer Workbench, Loancierge, Portico, ESA, Loanguard and Travitor and loan structure is accurate
- Provide administrative support for the loan operations team as needed
- Collect on delinquent mortgages over 30 days old.
- File mortgage deeds of trust, escrow analysis, pay insurances and tax bills out of escrow
Lead
Ukraft
St. Louis
01.2019 - 01.2020
- Responsible for opening and closing restaurant.
- Handled catering orders.
- Delegate work to ensure fast service
Assistant Manager
Wicked Greens
St. Louis
01.2017 - 01.2019
- Responsible to open and close business.
- Handled scheduling conflicts to ensure coverage.
- Assist in running daily operations, food prep, assign work positions, and cash handling
Administrative Assistant
Dennis Fox and Associates (Social Security and Disability Law Firm)
St. Louis
01.2014 - 01.2016
- Contacted clients to discuss paperwork and provide information on doctor appointments and court hearings.
- Worked with client’s Social Security Disability claims.
- Updated court hearing schedules to reflect changes.
- Revised Court Hearing schedules.
- Requested and downloaded Disability Determinations status reports.
- Requested and downloaded attorney status reports.
- Organized open and closed files, managing requests and downloads for online electronic files.
- Addressed customer concerns and complaints to enhance satisfaction and resolve issues effectively.
Clerk
Metropolitan News Stand
St. Louis
01.2012 - 01.2014
- Assisted owner with daily operations, stocking, and inventory management.
Education
University of Phoenix - Criminal Justice, Psychology
University of Phoenix
St. Louis, MOForest Park Community College - General Studies
Forest Park Community College
St. Louis, MOCertification
- CPR Certified, 01/01/24, Present
- RQI Healthcare, 01/01/24, Present
- Notary Public, 03/01/21, 03/01/25
Timeline
Patient Account Representative l
SSM Health Cardinal Glennon Children's Hospital
11.2025 - Current
Orthopedic Technician
SSM Health Cardinal Glennon
12.2024 - 11.2025
Office Manager
Primerica Financial Group
02.2024 - 12.2024
Nanny
Broddaus/Neeley Family
11.2023 - 12.2024
Receptionist/Legal Assistant
STL Law Group
02.2022 - 10.2023
Director of REV Youth Group (Volunteer)
Faith Church
01.2020 - Current
Mortgage Support Specialist
Gateway Metro Federal Credit Union
01.2020 - 01.2022
Lead
Ukraft
01.2019 - 01.2020
Assistant Manager
Wicked Greens
01.2017 - 01.2019
Administrative Assistant
Dennis Fox and Associates (Social Security and Disability Law Firm)
01.2014 - 01.2016
Clerk
Metropolitan News Stand
01.2012 - 01.2014
University of Phoenix - Criminal Justice, Psychology
University of Phoenix
Forest Park Community College - General Studies
Forest Park Community College