Delanie Taylor

O'Fallon

Summary

Highly organized administrative professional with 8+ years of experience supporting physicians and clinical operations in a fast-paced healthcare environment. Skilled in calendar coordination, complex scheduling, insurance navigation, and executive-level communication. Known for strong prioritization, discretion with confidential information, and ability to independently manage high-volume workflows while supporting leadership initiatives.

Overview

years of professional experience

Work History

Surgery Scheduler / Administrative Coordinator

St. Luke’s OB/GYN

Chesterfield

07.2025 - Current

Coordinate complex surgical scheduling across hospital OR and outpatient surgery centers, managing provider calendars and prioritizing urgent cases
Act as primary administrative liaison between physicians, patients, insurance companies, and hospital departments
Manage high-volume communication, including patient education, scheduling logistics, and detailed follow-up
Prepare and organize documentation including prior authorizations, benefits verification, FMLA/STD paperwork, and surgical clearances
Analyze insurance coverage and explain financial responsibilities to patients with clarity and professionalism
Maintain strict confidentiality while handling sensitive medical and personal information
Troubleshoot scheduling conflicts and operational issues, independently resolving barriers to care
Collaborate with providers and leadership to adjust schedules, improve workflow efficiency, and meet operational goals
Document all interactions and updates accurately within EMR systems

SECRETARY

KDB Enterprise

Creve Coeur

01.2017 - 07.2025

Verified insurance benefits for inpatient, outpatient, and in-office procedures, ensuring accurate coverage and patient understanding
Obtained referrals and prior authorizations for testing, procedures, and medications
Served as a primary point of contact for patients, providers, and clinical staff, managing high-volume calls and electronic communications
Coordinated pre-visit and follow-up workflows, including scheduling appointments and ensuring completion of required documentation
Managed patient intake and checkout processes, including payment collection and insurance verification
Documented and processed billing information, including ICD-10 and CPT coding for procedures and services
Ordered and tracked laboratory testing both electronically and manually, ensuring timely completion
Maintained and organized medical records, reports, and office documentation with a high level of accuracy
Monitored inventory and ordered medical and office supplies to support daily operations
Prepared correspondence, reports, and documentation using Microsoft Office systems
Operated office systems including EMR, phone systems, and general office equipment
Maintained strict confidentiality while handling sensitive patient and organizational information
Worked independently and as part of a team to manage multiple priorities in a fast-paced environment

Education

High School -

Wentzville Holt High School

Skills

Core Skills

Executive & Calendar Management
Complex Scheduling & Coordination
Confidential Communication & Discretion
Microsoft Office (Excel, Word, Outlook, PowerPoint)
Report Preparation & Documentation

Time Management & Task Prioritization
Insurance & Benefits Analysis
Process Coordination & Problem Solving
Professional Written & Verbal Communication

Timeline