Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Delaney Burks

Ozark

Summary

I am a very motivated student, ready to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. I feel that I am an effective communicator, with a collaborative mindset, and that I bring a strong work ethic to any endeavor.

With the combination of my work history, education, and personal experiences, I believe that Fulton Community Supervision Center would be the perfect setting for me to experience hands-on experience and quality mentorship.

Overview

6
6
years of professional experience

Work History

Team Manager

Westminster Women's Soccer Team
Fulton
08.2023 - Current
  • Negotiated conflict resolution among team members, ensuring a harmonious work environment.
  • Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
  • Motivated team members to consistently achieve or exceed performance expectations.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved conflicts between team members in a timely manner to maintain harmony within the team.
  • Fostered an inclusive team culture, promoting diversity and encouraging innovative ideas.
  • Assisted with customer requests and answered questions to improve satisfaction.

Customer Service Representative

SnoBallz
Ozark
05.2022 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed positive relationships with customers through friendly interactions.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Guest Relations Liaison

The Baptist Home Ozark Campus
Ozark
05.2019 - 08.2020
  • Monitored safety compliance measures within the premises according to established guidelines.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Greeted and welcomed guests upon their arrival to the premises.
  • Completed day-to-day duties accurately and efficiently.
  • During COVID, pre-screened visitors to the home ensured they met the CDC guidelines for nursing home visitors.
  • As needed, I assisted the Activities Director with crafts and other activities.
  • As needed, I assisted in answering phones at the front desk.
  • As needed, I worked at the coffee bar in the front office.

Education

Bachelor of Science - Psychology

Westminster College
Fulton, MO
05-2026

Skills

  • Psychological assessment
  • Coaching techniques
  • Active listening
  • Conflict resolution
  • Project planning
  • Problem-solving aptitude
  • Task prioritization
  • Multimedia coordination
  • Organizational skills
  • Interpersonal relations
  • Positive attitude
  • Good judgment
  • Negotiation
  • Self motivation
  • Problem-solving abilities

Affiliations

  • 2022-2023 Goalie for Westminster Girls Soccer
  • 2024 New Member Activity Coordinator for Kappa Kappa Gamma Westminster Chapter
  • 2025 Social Media Director for Kappa Kappa Gamma Westminster Chapter
  • 2025 Westminster Girls Tennis
  • 2026 I will begin mentoring for classes taught by Dr.Abby Coats, a senior psychology professor at Westminster

Languages

Spanish
Limited

Timeline

Team Manager

Westminster Women's Soccer Team
08.2023 - Current

Customer Service Representative

SnoBallz
05.2022 - Current

Guest Relations Liaison

The Baptist Home Ozark Campus
05.2019 - 08.2020

Bachelor of Science - Psychology

Westminster College

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Delaney Burks