Deklin Moody

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• JAMES J. SMITHJAMES J. SMITH

  <ul> <li>Performed preventive maintenance on industrial machinery and equipment.</li> <li>Identified mechanical issues through visual inspection and testing of components.</li> <li>Repaired or replaced malfunctioning parts, including motors, pumps, valves, seals, bearings.</li> <li>Assign maintenance tasks and ensure compliance with quality standards</li> <li>Operated hand tools to repair or replace defective parts.</li> <li>Inspected moving parts for wear or damage on a regular basis to prevent breakdowns.</li> <li>Dismantled defective machines and reassembled them after repairs were made.</li> <li>Maintained records of all work performed in the form of written reports or computer logs.</li> <li>Troubleshooted electrical control systems using schematics and other diagnostic tools.</li> <li>Maintained a safe working environment by adhering to safety regulations and standards.</li> <li>Reviewed schedules with the maintenance team before 5S audits</li> <li>Conduct routine inspections of hoists and cranes for operational safety</li> <li>Implemented solutions to prevent future problems</li> <li>Key Equipment: Hytrol Conveyors, Automated See Grid Systems, Auto Store, Dematic Conveyors, Gorbel Hoists, and Coffin Hoists</li> </ul> at AMENTUM<ul> <li>Performed preventive maintenance on industrial machinery and equipment.</li> <li>Identified mechanical issues through visual inspection and testing of components.</li> <li>Repaired or replaced malfunctioning parts, including motors, pumps, valves, seals, bearings.</li> <li>Assign maintenance tasks and ensure compliance with quality standards</li> <li>Operated hand tools to repair or replace defective parts.</li> <li>Inspected moving parts for wear or damage on a regular basis to prevent breakdowns.</li> <li>Dismantled defective machines and reassembled them after repairs were made.</li> <li>Maintained records of all work performed in the form of written reports or computer logs.</li> <li>Troubleshooted electrical control systems using schematics and other diagnostic tools.</li> <li>Maintained a safe working environment by adhering to safety regulations and standards.</li> <li>Reviewed schedules with the maintenance team before 5S audits</li> <li>Conduct routine inspections of hoists and cranes for operational safety</li> <li>Implemented solutions to prevent future problems</li> <li>Key Equipment: Hytrol Conveyors, Automated See Grid Systems, Auto Store, Dematic Conveyors, Gorbel Hoists, and Coffin Hoists</li> </ul> at AMENTUM

• Jeffrey StilesJeffrey Stiles

  <ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange

• Jeremy FreasJeremy Freas

  <ul> <li>Operated crane safely to repair and replace motors, pumps, and conduct tower maintenance.</li> <li>Communicated effectively with co-workers and supervisors regarding any issues or concerns related to the job site or equipment operation.</li> <li>Assisted in crane operation during turnaround projects to ensure timely completion.</li> <li>Supported construction of larger cranes through effective teamwork and collaboration.</li> <li>Transported crane parts as required to facilitate smooth operations.</li> <li>Demonstrated proficiency with 1095-5.1 and 1650-8.1 Liebherr cranes.</li> </ul> at Sterling Crane<ul> <li>Operated crane safely to repair and replace motors, pumps, and conduct tower maintenance.</li> <li>Communicated effectively with co-workers and supervisors regarding any issues or concerns related to the job site or equipment operation.</li> <li>Assisted in crane operation during turnaround projects to ensure timely completion.</li> <li>Supported construction of larger cranes through effective teamwork and collaboration.</li> <li>Transported crane parts as required to facilitate smooth operations.</li> <li>Demonstrated proficiency with 1095-5.1 and 1650-8.1 Liebherr cranes.</li> </ul> at Sterling Crane

• TODD FILIPKOWSKITODD FILIPKOWSKI

  <ul> <li>Responsible for processing incoming payments, ensuring accuracy, and maintaining confidentiality of current and past federal income tax returns to the IRS in a timely manner.</li> <li>Preparing work for digitization by extracting payments and documents from U.S citizens.</li> <li>Inputting and validating data into the system while following standard operating procedures and customer specific instructions for processing</li> <li>Operating high-volume document scanning machines while validating quality of scanned images</li> <li>Validating and reconciling electronic records to paper documentation</li> <li>Ensuring that all customer and bank guidelines are followed as related to operations, internal audit and security and general policies</li> </ul> at J.P. Morgan Chase Bank Lockbox<ul> <li>Responsible for processing incoming payments, ensuring accuracy, and maintaining confidentiality of current and past federal income tax returns to the IRS in a timely manner.</li> <li>Preparing work for digitization by extracting payments and documents from U.S citizens.</li> <li>Inputting and validating data into the system while following standard operating procedures and customer specific instructions for processing</li> <li>Operating high-volume document scanning machines while validating quality of scanned images</li> <li>Validating and reconciling electronic records to paper documentation</li> <li>Ensuring that all customer and bank guidelines are followed as related to operations, internal audit and security and general policies</li> </ul> at J.P. Morgan Chase Bank Lockbox