DeJuan Harris
Saint Louis,MO
Summary
Highly organized and motivated individual with experience in providing technical support to clients. Expert in identifying and solving complex technical problems across multiple platforms. Committed to providing excellent customer service.
Overview
10
10
years of professional experience
Work History
IT Support Specialist/Sales Manager
Soap Life 360
03.2014 - 01.2024
- Conducted regular backups and disaster recovery testing
- Trained end-users on new software and hardware systems
- Troubleshot and resolved hardware and software issues for end-users
- Installed and configured software applications and updates
- Assisted in creating a website for Soap Life 360
Technical Expert
Apple Inc.
01.2018 - 08.2020
- Performed diagnostic tests on mobile devices to identify and troubleshoot hardware and software issues
- Resolved customer complaints regarding the performance of their mobile device promptly
- Assisted customers in setting up their newly repaired or purchased mobile device
- Maintained accurate records of all repairs performed on a customer's mobile device using database software tools and applications
- Installed and configured an operating system, applications, and security applications
Field Service Technician
Warner Communications
10.2018 - 12.2019
- Properly installed vehicle-mounted mobile radios, speakers, handsets, and wire for power
- Installed power supplies, distribution panels, backup power systems, and batteries
- Staged and installed RF microwave point-to-point systems
- Programmed, maintained, and troubleshot RF transmitters, receivers, multiplexers, and duplexers
- Worked closely with RF engineer to site walk and scope out potential work for quote development
- Assisted other technicians with on-site installation and remote support
- Reported to the job site on time as directed with all necessary tools, parts, and equipment as directed
Education
Certification - CompTIA A+ Cert. (Expected April 2024)
Per Scholas
Saint Louis, MO04.2024
Certification - Google IT Support Cert. (Expected April 2024)
Per Scholas
Saint Louis, MO04.2024
High School Diploma -
Marquette Sr. High School
Chesterfield, MO05-2008
Skills
- Hardware Deployment
- Software Installation
- Two-way Radio & Router Configuration
- Mobile Repair
- Windows 10 & 11
- Microsoft Office 365
- Microsoft Windows Server 2019 & 2022
- MacOS
- LINUX/UNIX
- iOS & Android
- Command Line
- DHCP
- TCP/IP
- LAN/WAN
- Active Directory
- Wireshark
- Problem-solving
- Communication
- Time Management
- Interpersonal Skills
- Leadership
- Attention to detail
- Teamwork
- Work Ethic
Timeline
Field Service Technician
Warner Communications
10.2018 - 12.2019
Technical Expert
Apple Inc.
01.2018 - 08.2020
IT Support Specialist/Sales Manager
Soap Life 360
03.2014 - 01.2024
Certification - CompTIA A+ Cert. (Expected April 2024)
Per Scholas
Certification - Google IT Support Cert. (Expected April 2024)
Per Scholas
High School Diploma -
Marquette Sr. High School
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