Deijha K. Harper
Hayti
Summary
Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. Hardworking and knowledgeable Customer Service Representative and Management well-versed in using scripts and personal expertise to address diverse customer concerns.
Overview
10
10
years of professional experience
Work History
Customer Service Billing Agent II
Sutter Health
08.2023 - Current
- Pursued and processed payments for outstanding balances.
- Updated accounts with latest personal details and payment information.
- Assist with authorizations for services.
- Answered phone calls and provided friendly, knowledgeable service regarding concerns.
- Dealt with problems with calm and professionalism to deliver optimal resolutions.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Used data entry skills to accurately document and input statements.
- Use Epic to verify insurance coverages, create CRM's, input data information, etc.
- Use one source to verify insurance coverage and make payments.
- Responded to customer concerns and questions on daily basis.
- Meet metrics on a monthly basis.
Healthcare Manager
Serenity Home Care LLC
07.2019 - 04.2021
- Oversaw day to day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handle scheduling and managed timely and effective allocation of resources and calendars.
- Elevated customer satisfaction rating by resolving client and case issues effectively.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Managed office budget to handle all needs, including inventory, postage and vendor services.
- Automated office operations for managing clients correspondence, payment scheduling, record tracking and data communications.
- Managed daily operations within the office by supporting continuous delivery of excellent servies and care.
- Submit payroll and billing on a weekly basis.
Call Center Customer Service Representative
U.S Bank
09.2017 - 03.2019
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Record and document customer information, inquiries, and actions in the company database.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handle inbound calls, chats, and emails to assist customers with inquires and service requests.
- Auditing customers account information to identify issues and develop solutions.
- Detailed payment options and explained price, receipt and billing details to customers.
- Meet metrics on a monthly basis.
Customer Support Representative
Omni Interactions
10.2014 - 08.2017
- Uphold strict quality control policies and procedures during customer interactions
- Build client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages
- Help customers operations make deposits, update information and carry out range of routine actions
- Meet metrics on a monthly basis.
Education
Associate of Science - Billing And Coding
Three Rivers Community College
Kennett, MO05-2019
Associate of Arts - Liberal Arts And General Studies
Arkansas Northeastern College
Blytheville, AR05.2017
High School Diploma - undefined
Hayti High School
Hayti, MO05.2013
Skills
- Ability to Work Under Pressure/Active listening skills
- Time management and organization
- Problem solving abilities
- Epic & One source
- Microsoft Office expertise
- Multitasking abilities
- Verifying data accuracy
- Excellent customer service
- Customer support
- Inbound and Outbound Calling
- Fast Typing
- Oral and written communication
Timeline
Customer Service Billing Agent II
Sutter Health
08.2023 - Current
Healthcare Manager
Serenity Home Care LLC
07.2019 - 04.2021
Call Center Customer Service Representative
U.S Bank
09.2017 - 03.2019
Customer Support Representative
Omni Interactions
10.2014 - 08.2017
Associate of Arts - Liberal Arts And General Studies
Arkansas Northeastern College
High School Diploma - undefined
Hayti High School
Associate of Science - Billing And Coding
Three Rivers Community College
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